Get matched with top fridge, freezer or ice maker repair or service pros in Grandville, MI

"It was it was good"

"He did everything he was asked to do."

"Having to purchase a new furnace is not a comfortable situation. Jacobson, however, made my purchase as comfortable as could possibly be expected. The installers, Matt and Tim, were exceptionally prompt. Then, since it was an icy and snowy day, they quickly laid carpet strips over the entire path they would have to traverse, from front door to basement. The work was beautifully done and clean-up was perfect. Thank you, Jacobson, for a stress-free experience."

"It went very well!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Kevin's Appliance staff has always been very helpful on the phone at crisis time and then there in person to make the fix. If we have model numbers sn etc. and a good idea of the problem, sometimes a fix is in a single economical trip. Sometimes a parts run or order is needed. Regardless, it is always done right and they will give advice on viability as well. I was thankful to get this reliable family business referral as young gal after being creeped out by a worker from Another Appliance repair service many years ago!"

"The job was done very well, on time, and gentlemen."

Additional DBA - Mast Heating & Commercial Refrigeration Inc. Award winning.

"They needed to order a replacement part, but they charged me trip charge again when they put in the replacement part on the return trip. Also, suggested an unnecessary repair which we didn't do."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."