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"LOVE this system!  Customer service was extremely nice and made my experience effortless.  Speaking of effortless, the self-installation was super easy.  It took me less than 30 minutes from start to finish to get my system up and running.  Highly recommended!"

"I responded to a flyer that I received from ADT as I had been thinking  about installing a security system for extra peace of mind as I am a single woman living alone.  It sounded like a deal that was too good to pass up.  I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have  common core and most of my interaction has been with Protect Your Home.  Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider.
Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time.  I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system.  They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I  do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home.  I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted.  I am also locked in for 3 years which is  too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale.
After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied.  I didn't really buy it but at that point I didn't completely understand all the components and the implications.  I was also prepared to invest in a security system and could also see the value in most of the parts of the system.  I ended up agreeing and the installation was completed that night.  I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman.  Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice.   The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be.  I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days.  I was also quoted a monthly rate that was lower if the camera was returned.  They set up an appointment for my installer to come out to collect the equipment that I did not want.   However, when the installer came back out he contradicted the information that I had received from ADT.  At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have.
As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs.  Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers.  Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone.
Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out.  I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."

"Purchased this system about four years ago. Has been satisfied all along."

Experience seamless audio and visual perfection with our expert stereo, home theater, and network installation services. Our skilled technicians ensure a harmonious integration of cutting-edge audio systems, immersive home theaters, and robust network solutions. From precise wiring to meticulous calibration, we tailor each installation to elevate your entertainment experience. Trust us for prompt servicing, keeping your systems running at peak performance. Transform your space into a haven of superior sound and cinematic brilliance with our comprehensive installation and servicing solutions.

"We never used this service after we paid for it.  Our bad, no one else's.  Life events got in the way.
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"Excellent work - 5 Stars!!! I Whenever a company or contractor needs to install something in my home (and in this case a new home) I worry about corners being cut. The owner of the company (Lee) did the job with a few other guys, and he put any of my fears to rest immediately. Some of Lee's clients are businesses that have needs for television and/or conference room installations - so that made me feel good. Before any destructive drilling took place, Lee explained to me his opinion of where things should go, and why. He also listened to all my concerns (and some of them were nit-picky) - Lee wanted to make sure we were on the same page regarding everything that they would be doing. Once the guys got going, I was amazed to see that they were treating this as if it was their home. You can tell that Lee really enjoys what he does. The television that was mounted in my master bedroom is EXACTLY where I wanted it, and is perfectly level with the wall and ceiling. The holes that were drilled in the wall were done tastefully (even though we all knew they would be covered up by the TV). All the components (cable box, Blu-ray player, media box) are out of sight nicely located behind the wall on a shelf, with a tiny infrared device on the television that enables all remote controls to work through the wall. Lee and his team also installed an electrical outlet and a coax jack in perfect places (something that that cable companies wont do). They also had to fish coaxial cable through the attic and down the bedroom wall. Once we were done, Lee educated me on how to calibrate the television, and gave me a once-over tutorial.
They also set up my family room with a 50' high definition television mounted on a stand and integrated in a high-end Cambridge Soundworks surround sound system. Lee showed me how to work the system as well.
I really can't say enough about Lee and his team. They are fairly priced, they communicate well, pay excellent attention to detail and will respect your home. They also not only know what they are doing, but seem to have a very high level of knowledge regarding all areas of audio and video. I will be referring him to anyone in the market for an A/V install, and would use Boston HiFi again in a heartbeat. They truly care about providing a top-notch installation."

"Everything performing to my expectations and I really appreciate the service!"

"awesome install!  Completely satisfied and would not hesitate to use them again.  Meticulous attention to detail and the mounting looks stunning.
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Good Geeks offers excellent Computer Support, Networking, Data Preservation, House Calls and Superior Customer Service. In addition to being a full service PC and MAC mobile repair service , we offer other Media Services including Video to DVD Conversions, Home Theater/ Smart TV installation, Home/Office Networking Solutions, and Private Tutorials/ Training.

"Professional and great quality of work. Great customer service and communication."