Get matched with top luxury vinyl flooring installers (materials not provided by consumer) in Kalama, WA

"Nick from D&W answered my ad on Nextdoor regrading removing our current vanity backsplash tile and replacing with new tile. He and Ryder came by on Jan 5 to see the project and assured me they could do the job no problem. They performed the work on Jan 17 and 18 - removed tile and drywall behind, put up new drywall and tile. The tile looked great, there were a couple places that needed paint touchups but otherwise good. I texted Nick on Jan 25 letting him know that now that the grout was dry but there were patchy spots and holes where it wasn't fully grouted along the top/bottom. He said they'd come back out and fix it. I let him know we'd be out of town for the next month and that I'd follow up as soon as I was back. Nick said it was from stress and it should be a quick job to fix and that heâ d pick up the matching siliconized grout to do the repair. After multiple follows ups Nick and Ryder came back on April 2, scratched out some of the current grout and regrouted with the matching siliconized grout. It was a much darker color but it was wet still. On April 4 the grout was still much darker than the original. I texted Nick and he said itâ s the same color so it should match. When I looked a lot closer at the touchups theyâ d done you could see how bad it looked now that it was drying. They didnâ t scratch out the entire line of grout, just a few places and put a thick line of new grout on top of the old grout along the top and bottom of the vanity. I called Nick right away, no answer, and left a message explaining that this did not look good and it needed to be fixed and wanted to talk to him about this. I sent him pictures of what it looked like at various places on the wall and asked him to call me. I texted him again on April 5 asking him to call, no response. On April 8 I tried calling again, no response. My husband called as well with no response and then texted him, asking him to call. He tried to get him on the phone to explain the the issues but Nick only texted back saying he already told me the grout was the same color and should take a few months to fade to match and that theyâ d come back out in a few months if it didnâ t. I immediately tried to call Nick, no answer, and responded to a text with Nick and forwarded the pictures again. I explained itâ s not just the color, the grout isnâ t even, itâ s still crumbly in spots, messy along the edges and needed to be fixed. No response. On April 9 I texted that I was getting quotes from other contractors at this point to fix and finish the job and that Iâ d be expecting some sort of reimbursement. My second message at the end of the day, after another unanswered call, was that I was going to file a report with the Board. My husband was also calling during the time and received no call back either. There has been no response from Nick or Ryder at all since the text to my husband on April 8 and no acknowledgment of the the pictures I sent multiple times."

"Carpet buckling in all 3 rooms they did. Called to fix problem and they said we have to remove all furniture from all rooms first. We are in our 70s and it is impossible for me. Carpet also wears poorly. TERRIBLE EXPERIENCE YOU GET WHAT YOU PAY FOR DO NOT USE THIS COMPANY"

"Had a big remodel at my place needed floors redone, amazing job value of my house sky rocketed , highly recommend "

"Enjoyed working with them - the quote was reasonable: not the lowest but the lowest-best in terms of professionalism and thoughtfulness. The communication was excellent with clear expectations. plenty of check ins. "

"Did a great job with tile project. Was very good a communicating everything that was going on. The tile looks great and the everything was clean when he left. Will definitely be hiring him for more projects."

"I had my front and backyard remodel by Tommy Builders. Abe and Noah came in with a couple of great Ideas and the outcome is absolutely amazing. They showed a lot of professionalism and creativity when it came to my remodel. I am a person that always tries to find the best deal out there, and these 2 gentlemen’s helped me find it with a monthly payment that I was able to afford. I was expecting this job to take 3-4 months and they finished it in a month and half! I’m so happy and pleased with the workmanship and dedication. They were always on time, and Abe and Noah communicated on a daily basis with updates regarding the job. I highly recommend working with them, they are great!"

"Excellant!! They did a great job and were very nice to work with. Would recommend them for sure."

"They were great. Communication was outstanding leading up to and on the day of service. The floor looks like I hoped it would be. I now need to see how the product stands up over time."

"Overall, the process went very well. The front office and the work teams communicated with us each step along the way. Through a back order and trying to coordinate plumbing, electrical, construction and the finishing crew things came together nicely. The work crew almost felt like family while they remodeled our kitchen. They followed up quickly after the job was completed to check on some questions we had. Our experience was very positive. Thank You."