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"Excellent experience. We love the tankless water heater and the customer service was outstanding."

"Eli did a great job replacing my water heater and the wooden stand which was rotting, gave a fair price and left everything neat and tidy , definitely would use him again."

"Great company I highly recommend them to replace your hot water heater"

"They replaced my leaking water heater. Their price was far bettet than the cost of installation for a water heater from Home Depot."

"I called to get a quote for a new AC system in our downstairs.  They set up an appt for the next day.  One of their sales reps came over.  He went up into the attic to look at our unit and outside as well.  He started out by asking who installed our upstairs ac system a few years ago.  He said that they did not install it correctly and that they used the wrong size coil for the outdoor Carrier unit.  He said that he would re-install the coil for an additional $250. He said that they did a terrible job and didn't know what they were doing.  He was an expert on those units, so he knew how it is supposed to be installed.  I didn't appreciate him starting out with scare tactics.  I asked some of the other company reps that came out to give us estimates, and they said that the coil was bit large for the furnace, but that it is fine as long as it's sealed properly.  The tape had come loose, but it just needed retaping.  The sales rep was unprofessional in that he was using profanity while talking to me.  That was a big turn off to me as I felt it was disrespectful.  The price that he quoted me was around $800 more than a comparable unit from a competitor.  Plus, he added in the cost of "fixing" our other AC coil.
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"Needed a hot water heater replaced, called at 6pm Tuesday evening and they responded in less than 3 minutes, quoted me a very fair price and their installers came out the following afternoon and installed the new one."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"It went well! Matt and TC at Plumb Life ATL are very professional and communicative. Matt called the day before to let us know when the plumber, TC would be arriving. On the day we were scheduled, TC called an hour before he was scheduled to let us know when he'd be arriving. TC was very punctual and determined to find the source of our water leak. He removed the water heater in less than no time. Then he explained to my wife and I that he needed to cut into the wall to find the leak. He then neatly cut into the wall and found rusty nails all throughout our piping. He removed the damaged pipe and neatly installed new piping in that area. We no longer have a water leak issue thanks to TC and Matt. Matt was also very communicative from the onset to the conclusion of the work. We highly recommend their services. ⭐⭐⭐⭐⭐"

"I used Greenlee to replace my water heater. They replied to my inquiry for service very quickly, even though it was after normal business hours. They were responsive and professional assisting me in determining the best solution for me. They arrived quickly and on time. Their work was fast and they did a great job of removing my old water heater and installing the new one. Everyone with whom I had contact was friendly and professional. They will be handling any future plumbing work that I have."

"Super helpful and on time. Used them for my water heater. I would recommend them to my neighbors!"