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"Terrible experience. We contracted with Prime Custom (Kamil) to do a full bathroom and kitchen remodel in 2021 and we have had tons of issues. Their license # 2705166476 that they were operating under has been REVOKED as of May 2024. You can check this for yourself by going to the Virginia state website [*** Link removed ***] and entering the License # 2705166476. Yes, the name on the VA state website is different but they were operating externally as Prime Custom. As proof, I have attached a picture of the contract which shows the above License # , and Prime Custom's name. They are now operating under a different license # 2705173804 which I find highly unethical. I have already filed a complaint with the Virginia Department of Professional and Occupational Regulation and they will investigate if any laws were broken. Before considering doing business with Prime Custom, or any other contractor, please ensure that you look up their license number on the above Virginia State website. Summary of my experience: - Bathroom: The shower has developed a major leak which is going through the bathroom floor into the lower level. See pictures. I am contracting with another company to fix, which is going to cost thousands of dollars. Kitchen - It failed gas and safety inspections multiple times. To this day, I am concerned about the structural integrity of the load bearing wall in the kitchen and am contracting with another company to fix. Hopefully, this review can save others from the extremely frustrating experience that I have gone through."

"They did a wonderful job installing floor tiles, a new vanity, shelving, and various metal hooks and towel racks."

"Jeff and his team (Deanna, Jake, Javier, and Rolando) did an excellent job from start to finish. They worked with us and explained every step of the process, helping us with design decisions and selections. The end product, our new kitchen, is of the highest quality. They made the process very easy and quickly closed out our punch list. We're very excited to have our new, updated kitchen and I would very much recommend WaterStone for future work."

"STAY AWAY!!!! This Company cancelled the initial estimate on me 3 times making me drive 90 minutes to the property each time. They finally showed and gave me the typical hard sell "if you sign the contract today..." They gave us a quote so far over market value we should have walked away. But we agreed because of the "70 year history in the industry" We thought we were buying a service from a company with integrity. They took an immediate $18K deposit on a $55K project. I know, shame on me for agreeing to such an amount. We knew we were over spending, but... One month later, they simply cancelled the contract without explanation and without any work on the project. This contract was binding on us but, in their words, was not binding on them because "there's a clause in the fine print that allows them to cancel" THEY STILL HAVE OUR MONEY and I STILL NEED A ROOF Stay away from this company. No integrity No responsibility Unreliable Over priced Will take your money and keep it"

"Willis Builders did 2 full baths & kitchen reno + laminate floor install on main level of our modest 3-story T/H (Jan-Apr ‘24). Marcelo was our PM and as many others say, his crew did not disappoint. Willis was neither the highest nor the lowest quote of several but we felt Matt Willis presented the most honest and realistic estimate for our project and he hit that nail on the head. They might say we bothered them with questions; we might say we had to nudge them a few times. We did our homework to help things move along more smoothly & they did their best to accommodate us. We purchased a bunch of stuff before choosing a contractor. No matter what we threw at them, installation was a success which is a testament to the knowledge and capabilities of Marcelo & crew (Horatio, Frankie & “George”). When we were undecided or unsure about a product, Marcelo steered us toward better or more appropriate alternatives. We had no issue, as a few others suggested, with crews leaving things clean at the end of the day. Our T/H is small with limited space for them to work/store materials & equipment. We never felt compromised during 3 months of disruption. (And we never hesitated to leave our home when work was being done.) Is everything perfect? No, there is no such thing as perfection in an almost 40-yr old house reno or any reno for that matter. There were a few glitches as we expected, but uh-ohs and problems that arose were resolved promptly. We waited to post this glowing review of our project to see if any problems showed up, and none did. Until the ceiling in our bedroom collapsed several months later which had absolutely nothing to do with their work. We are so thankful that we had no reservations about sending Matt Willis an SOS for help with our emergency. In fact, we were so confident in his work that we decided to add painting and a carpet upgrade to what has become an almost total house reno. Again, Matt’s estimates were fair and reasonable, such that our confidence in his company allowed us to forgo spending time getting quotes from others. Matt told us repeatedly how good his ‘drywall guy’ was, and he did not exaggerate! Will & sidekick Carlos were fast and fastidious! The carpet install was equally quick and painless. We are so very happy with the results of our sudden and unexpected 2nd Willis project. We're sorry we didn’t get a chance to rave about how thrilled we are with the results of our 1st until now. If you’re considering home improvements, we highly recommend you consider Willis Builders. We’re doubly happy we did!"

"Great job finishing basement. Ahead of schedule, on budget, very flexible with changes along the way. Entire staff was courteous and professional. Great quality ns care in the work."

"Did a great job. Repaired/replaced rotted wood on front porch. Would use again if needed."

"I really wanted to be able to leave a wonderful review, especially as there are so many good ones, which was partly why we chose My Kitchen and Bath-Vienna to do our small kitchen renovation. To start with the positives, HUGE shout out to Josh Turgut who had the grandest of vision for our tiny 1940’s kitchen which included some significant behind the wall design challenges. He designed us an awesome kitchen with everything we were looking for within our budget. We are very appreciative of his expertise, kindness, and overall professionalism. As for the project itself, the begin, middle, and end of our project was nothing but disappointing. Demolition left uncleared debris and some scratches on our glass topped washer as nothing was covered underneath in our basement (directly underneath our kitchen). The contractor was unprofessional, and clearly lacked technical ability and attention to detail. There was damage to cabinet fronts (which had to be argued with the project manager not just to be touched up with paint but replaced; won’t come in for weeks post project completion), grout poured in our back yard, and having to replacing a potion of our kitchen floor after having been completed blaming “it was walked on” (him and another worker rolled the fridge over the floor not even 24 hours after grout was complete). Our new dishwasher was scratched upon reinstallation with nothing reported to us about it. The construction manager UT seemed knowledgeable and when we were able to connect, seemed to want to ensure things were going as planned and to our satisfaction. The project manager Burak responded, mostly in haste, to all my inquires of questions and concern and came out to meet in person several times. It didn’t seem as if he had any specific information about our project, as there was no follow up after demolition regarding our back wall which we were unsure could be taken down and was a very important part of our kitchen renovation. A cabinet was also installed with built in trash cans that we did not request and were unable to replaced with our original request for a regular cabinet. I think it should also be noted, in my opinion, that the price of some of the renovation was over priced, being charged $600 to put in a water line for our fridge or the $550 for hardware to be installed (we supplied our own purchased hardware). Overall, we are left a well designed kitchen with some unsightly errors."

"Great service!"

"I have worked with James for years. He installed many of the kitchen and bath projects I designed. His carpentry work is top notch. At my home, he built my ceramic studio addition which I love."