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"My mother hired Comfort Cover Systems to replace the roof on her home in Sarasota after Hurricane Milton. While the roof replacement itself was completed, their workers caused significant damage to the lanai carport roof by walking on it, which resulted in buckling and structural issues. Instead of taking responsibility for their actions, the company has repeatedly tried to downplay the damage and shift the cost of repairs onto my mother, a senior citizen. Despite multiple follow-ups and visits from their representatives, their proposed "solution" is completely inadequate. They cut off protruding screws and offered to paint over the damage, but this does nothing to fix the underlying structural issues or the buckling they caused. To make matters worse, their response tried to blame the lanai’s condition on pre-existing wear and tear from the hurricane, even though the damage was clearly caused by their workers during installation. This attempt to avoid accountability is both insulting and unprofessional. When we informed them that we would withhold the final $12,000 payment until the damage was resolved, they responded with vague promises but no real action plan to repair the roof. They also made communication unnecessarily difficult by asking who the "decision-maker" was, despite being told multiple times that all correspondence would go through me and my mother. A reputable company would stand behind their work and resolve such issues promptly, but that has not been the case here. I strongly urge anyone considering Comfort Cover Systems Inc. to look elsewhere. If they damage your property, you can expect excuses, deflection, and an unwillingness to take responsibility. My family is now left with no choice but to escalate this matter to the Florida Department of Business and Professional Regulation and the Florida Roofing and Sheet Metal Contractors Association. Save yourself the frustration and find a company that values its customers and takes pride in doing the right thing."

"So much stalling, false information, and various other nonsense. It took them forever to do a small metal roof."

"The company had repaired leaks in my 1996 barrel tile roof after the 2005 hurricane season. Other leaks occurred with the recent hurricane, so I decided to go with a metal roof. I knew that barrel tile roofs do not prevent rain infiltration onto the underlayment, allowing water flows into valleys to erode the underlayment, causing the leaks and rot. The code underlayment quoted (2 separate layers) is more robust now, but I ordered at extra cost an even more robust underlayment. The company contact was more than helpful in arranging for "custom" installation. The installation team was meticulous in doing the custom work, very professional, the company contact checked in every day, my property was cleaner when they left, the office answered all my inquiries within 24 hours, a real homeowner-friendly contractor. If I lived further inland, I have no doubt I would have been equally happy with the standard installation."

"Alexis Lopez and his incompetent assistant Oliver Schlecht failed miserably. We have filed a six-page complaint against them at the Florida DBPR and Attorney General."