Get matched with top chimney cap installers and replacers in Lake In The Hills, IL

"Kind and compassionate service by Corbin and Spencer. I would recommend this company wholeheartedly!"

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"Bryan from Pratt's was great to work with. We had not used and of our fireplaces since we bought the house a few years ago. Two of them had old gas logs and the third had never been used since the house was built. I initially called Pratt's to inspect the chimneys and to discuss options on converting one from gas logs back to wood burning and another to have some sort of updated gas option put in. Upon inspection Bryan noted that all three had damage and it would not be safe to use without repairing them. He also determined none of them needed sweeping and that in fact the one in the basement had never been used. However, this one was not capped properly so the flue had accumulate some rust over the years. He showed me live video of the inside of the chimneys to show me the damage to them and why they were not safe to use as is. He proposed options on installing a gas insert in one, relining the one we wanted to burn wood in again and replacing the flue for the one in the basement. While we selected the options we wanted for the gas insert Bryan was very responsive and took the time answer all of our questions. When it came time to do the install Bryan ran into a couple of the issues with the gas insert installation. The backing for the insert was wrong for the manufacturer but Brian was able to track a proper one down so we didn't have to wait for the correct one to be sent by the manufacturer. The other issue was related to the existing gas line into the fireplace. It stuck out slightly too far for the insert to be centered properly and the line was completely cemented into the wall so it could not be adjusted. Brian went out of his way to talk to his contacts including the manufacturer on options that could be taken to slightly and safely modify the outside of the gas insert to be able to center it. Due to his efforts they were able to properly center the insert. The insert looks and works great. The new flues and caps also look great. Definitely recommend Pratt's Chimney service."

"Great from start to finish."

"I would say that they fell short of what was stated. asked for inspection and cleaning of 2 fireplaces And had asked specifically to have fireplaces cleaned out. They were not cleaned out, also added a lot of residual from them cleaning the chimney pipe above on the fireplace logs and floor of the fireplace even after I confirmed that the fireplaces would be cleared of all Debre."

"Had a chimney cleaning and inspection in early Oct. Both Sol and his assistant Margaret were friendly and professional. Sol is very knowledgeable and answered all my questions, and I felt very comfortable with going ahead to have his company install a chimney liner. Greg and Gary came about 10 days later to do the installation, and were also friendly, professional and respectful of my home. They politely answered more questions and cleaned up the area better than it was before."

"Was given 2 hour window, called 25 mins before they arrived. One tech went right to the fireplace and started cleaning while 2nd inspected the chimney and cap using a drone. They were done in 20 minutes, reviewed their inspection with us, and texted me cap photos from the drone. We used them before, and would use them again."

"The service representative Erich B. called to inform me he was approximately 20 minutes away and was on time. He was thorough in his inspection explained clearly what was needed and set up a second appointment. He covered the area to protect floors, had a second man to help complete the work in an efficient manner. Installed new gas logs, new burner system with a pilot remote and resealed smoke chamber. I would highly recommend this company and I felt the cost was appropriate."

"Had a leak in my roof by the chimney. Roof is 8 years old. The previous roofing company that installed the roof did not flash the chimney, and this was the cause of the leak. Gustafson Roofing came promptly to my house, identified the problem, offered me a written estimate the next day, and came three days later with a 5 man roofing crew and all of the correct materials to reroof a section of the roof, flash the chimney, and end the leak. They did very professional work, completed the job, and cleaned the site. The price was the same as the estmate. Would use them for a new roof in the future when that day arrives!"

"Hired for fireplace sweeping ($179) and dryer vent cleaning ($179). They noted that the chimney chase cover was sagging and holding water. Gave us a quote ($1,179) to replace the chase cover, which was completed a couple of weeks later. We are completely satisfied with the experience and would recommend this company."