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"With guests arriving in near future, a plastic pen decided to perform a Dear John dive that partially obstructed flushing from our downstairs loo. Ray and trusty plumber's helper Gary arrived, skilfully retrieved the pen from the ceramic intestines of the loo, and charged a very competitive price for the visit. They also texted to let me know that another job had delayed them slightly, but that they were on the way. They were friendly and efficient, and are now on my go-to vendor list."

"worked OT and with water provider to get it done."

"Very well. Chris was a good communicator and gave me a contract with everything we had discussed laid out with prices listed. He was clear and ready to do the job in a couple of weeks. Ken, the general contractor, knows it all and added an outlet and a light above my mirror which was great! Meticulous work in an old house with wonky corners and trim. I will definitely be calling on CTE again!"

"John Kent is a master craftsmen and jack of all trades. John and team, rebuilt a composite material deck, while both strengthening the support structures and creating beautiful framing with cocktail rails and a wire cable system. In addition, John re-landscaped our hill steps, replaced floor moldings, cemented a patio, and corrected drainage issues!"

"Went well. Learned how not have this happen in the future"

"Exactly what I wanted with exceptional craftsmanship on our custom screened in porch and custom made Porch Swing."

"They did fine"

"Five Star Bath Solutions doesn't deserve even 1 star. Five Star Bath Solutions contacted me after I listed on Angi's List I wanted to remodel a bathroom. The employees are personable and pictures of completed showers look nice. I was tempted to use them because they could schedule the job within 3 to 6 weeks and told me it would take 2 to 3 days. I explained what I wanted to the salesman. She had Bo, her project mgr come to the house to ck the job before scheduling. The salesman told me Five Star used high quality materials. Bo told me they would move the vent, complete the drywall, set the new toilet supplied by me, fix a hole in the floor that opened to the basement and do flooring. While Bo stayed in the bathroom looking it over - the salesman and I sat at a table while she went over the prices. I am ashamed to admit I agreed to $13,316. I paid a $6,000 deposit. I didn't realize Bo made some changes to my plan. The Five Star installer showed up by himself. I asked if he would fix the hole in the floor first as it was dangerous. He replied: I don't do that. I asked if he would repair a few drywall holes when he put up the new drywall. He replied: I don't put up or patch drywall. I asked where the vent would be moved. He replied: I don't move the vent. Perplexed, I called Kristen the office mgr. I told her the installer was not prepared to do the items Bo said he would do. Also, I told her the materials looked cheap. Kristen told me I couldn't tell if the materials were cheap just by looking at them. She said they only installed showers and I must have misunderstood. I told her I would pay $1,000 for the small amount of demolition that had been done and to stop the job. I asked for my deposit back. She said she would get back to me. Later the owner of Five Star Bath Solutions called me. He said there was a misunderstanding. He wanted to keep $3,000 for materials ordered to stop the job. In retrospect I should have taken the loss and learned a lesson. He offered to deduct $3,816 from the shower price if I let the installer put the shower in. I caved and let them continue the job. The installer asked me where I wanted the seat installed. Bo had changed the shower to a smaller size. No one would have been able to stand comfortably if the seat had been installed. The shower cost me $9,500. The workmanship is poor. You can see where seams are poorly joined and caulk showing in spaces rather than finely and evenly seamed. The materials do look cheap especially a piece of trim they put up where there is a seam on the shower wall. When I interviewed a contractor to finish the bathroom. He asked if I wanted the shower replaced. I told him what happened and that I couldn't afford to replace it now but maybe next year. He said it was unfortunate I paid so much because one wall is bowed and the shower wall material didn't look like it could take a lot of use. I won't depend on Angi's List for referrels in the future."