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"Professional"

"Mr. Cook came immediately both times I called him and took care of the issue that was causing the blockage in the main drain. He’s very professional."

"Artie was quick to respond and setup an estimate for the work needing done. After a price was agreed to and the job changed up from what was initially expected, everyone was quick to accommodate the change in job needed. Everyone in the company was pleasant to work with and I highly recommend calling them up for an estimate and to help complete any plumbing job. Thanks again!"

"Our family home has always been clean and functional but after thirty years it had become more a picture postcard from the 1980’s than the warm inviting image we had in our mind. It was obviously time to update. Unfortunately, after talking with numerous contractors, it seemed we would have to reduce our expectations or spend more than we had budgeted to afford remodeling our “dining room, living room, kitchen” (and eventually bathrooms too!) project. While pondering our next move a family friend told us they recently had Rohan remodel their kitchen/living space and it looked great and was, they thought, affordable. After seeing for ourselves the quality of workmanship, the improvements to ‘flow and functionality’ and the overall aesthetic appeal, we decided to give Rohan a call. Boy are we glad we did! Upon meeting Rohan for the first time we were shown the same optimism, knowledge through experience, flexibility of thought and dedication to quality that would continue straight through to the end of our multi-week project. His proposal/estimate covered all our wants and needs while fitting within our budget. The job was a total re-do and from floors to walls to counters to cabinets to plumbing to electrics and all were handled by Rohan and his team with time honed skill. The work was done in a timely fashion without ever leaving us wondering where people were or what they were going to be doing each step of the way. Every eventual ‘architectural surprise’ was met with candor, budgeted creativity and a hearty “no problem!” In the end our home was transformed ergonomically, aesthetically and affordably into a beautiful space where family and friends gather in happiness and in harmony with their surroundings. If you are considering remodeling your home we urge you to give Rohan a call. Boy will you be glad you did! "

"We hired Misha and his team to remodel our 1975 ranch house, which needed a lot of care and attention. This is one of the best decisions we have made! After bad experiences with other reno projects in the past, we were very worried about taking on another project. Misha put us to ease after our first meeting, and our respect for him grew every day. Misha’s team showed up every weekday and even on weekends until the project was done. My neighbor, who is a real estate agent, told us she had never seen such a professional and reliable crew. His men were friendly and very accommodating, they began to feel like family. Their incredible craftsmanship exceeded our expectations, including installing a huge customized master walk-in closet and a living room built-in unit. Misha provided great counsel when we were planning the reno, had wonderful suggestions, and was open to all our ideas. Their prices were very reasonable in comparison with other area contractors. We cannot recommend them highly enough!"

"They did a wonderful job installing floor tiles, a new vanity, shelving, and various metal hooks and towel racks."

"I had a plumbing issue that I thought would turn into a major headache, but Mahon Plumbing made the whole process smooth and stress-free. They arrived on time, quickly diagnosed the problem, and had it fixed before I could even make a second cup of coffee. They were professional, knowledgeable, and even gave me a few tips to avoid future issues. The pricing was fair, and there were no surprises on the bill—just great service from start to finish. If you need a plumber who knows what they’re doing and won’t leave you with a mess, I highly recommend Mahon Plumbing. I’ll definitely call them again for any future plumbing needs!"

"I just had Potts Brothers redo my bathroom and basement, and honestly, they killed it. The whole process was super easy, and the results are amazing. Youssef and Peter were awesome to work with. Youssef helped me figure out the design and had some great ideas that made everything look even better than I imagined. Peter oversaw the work and together with omar and the rest of the team, and they made sure everything was done right and on time. The bathroom is now my favorite part of the house—it’s modern, functional, and just looks so good. The basement went from being a storage dump to a space I actually want to hang out in. The quality of the work is really solid, and you can tell they care about the little details. What I really appreciated was how communicative they were. Youssef and Peter kept me in the loop the whole time, answered all my random questions, and made sure I was happy with how things were going. If you’re thinking about a remodel, I’d definitely recommend Potts Brothers. Youssef and Peter are a great team, and they made the whole thing stress-free. 10/10!"

"UPDATE: My previous review still stands from a couple years ago for that specific plumber only - but my most recent experience has been a nightmare. Will never recommend this company ever again. They definitely have changed since my last experience. Not only did the plumber they sent (12/9/24) not do anything to make any effort to clear a clog ( I won’t be petty and provide a name, even though I should) - after signing agreements and I asked if I should pay now -he said I probably should so he could get started - I know I should’ve just sent him on his way, but wanted to get this fixed (astronomical for what was -or in this case wasn’t done- and was told that prices had gone up a lot since my previous experience). He also had to inform me that normally they send the new guys to do this type of work ( implying unclogging drains was beneath his “expertise “). Then proceeded to tell me he was convinced it was a collapsed drain (after snaking the drain for less than a few mins)and that I probably had water flooding under the foundation said he needed to get a hold of their camera guy to be sure - he went to his truck to call him came back in, about 20-25 mins later to tell me he couldn’t get a hold of their camera guy and left a message for him. He then said he would try one more time with the snake - did the same amount of effort as the first time and said we would have to wait until he could get a camera down there and that we would have to let the drain dry out a bit so it would probably be the following week. Packed up his stuff and said I should call him in an hour to see if he heard from the camera guy (why should I do the calling for follow up??) When he left, he seemed to struggle backing out and damaged our lawn (have security camera footage). I called the company the next day and was sent to voicemail (left a message that said I had some concerns but didn’t leave a lot of detail) and was told that I should hear from someone that day - I did not. Called the next day and was told by the supervisor of the phone people that the phone person should have told me it was 24-48 hours before a manager would respond and she would not allow me to speak to anyone else. I did not hear back from anyone in 72 hrs, so I called back and then was told that the manager was out (conveniently). I gave up calling them and called another plumbing company who fixed the issue in a short amount of time (no collapsed drain, just a good ol’ clog). Decided to call Len the Plumber one more time ( 12/23/24) 2 weeks AFTER my original call and was told that there was a note in my file that said the mgr did call 3 days prior to this call (there had been no conversation or missed calls or voicemail received by me - so either he called a wrong number or this was a lie) and in the notes the mgr (Brian, I was told by the phone person)stated that I was told about the pricing and that was it. Not sure where he got his information of what he thought my issue was, since I didn’t leave a lot of info when I spoke to the phone people other than it was frustrating to be told I would get a call in 24-48 hrs. This last phone person said she would send an email to all managers with my concerns and would hope someone would assist. No response. (12/28/24). Think twice before using this company. It has changed ownership twice since the original owner- history has shown as ownership changes in companies , so do priorities and not to the benefit of the customers."