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"I called the office using Moncreif because my real estate agent said to.  I was quoted a price of $120 for the technican to come and inspect the units.  I did not want any work done, we did not own the house, just a once over to see  if there were any problems.  He seemed to be spending a long time checking the systems out, and did report that both were low on coolant, and that one had a leak that was visible. Then he presented the bill.  I had a brief discussion about the price with him, but did not call the office to discuss the charges.  He broke it down for me at his hourly rate, but I really felt he just went over and above the inspection that I requested and he gouged me.  With my agent there, the house inspector there, and feeling pressure to get the process finished I just paid it.  I regret it.  Hence the bad review.  I did not use them for any repair work once we closed on the house. I am extremely happy with the new HVAC installers I used.
He did show up on time.  They were easy to schedule an appointment with. 

Update 7/21/13
So, Tom Mutz did contact me, and we have been playing voice mail tag.  However I left a message for him about four weeks ago that yes he could send me a refund and I would update my Angie's List opinion.  However I have not received a refund, nor any more calls.  Just wanted you all to know that the situation did not get resolved."

We have over 28 years of industry experience, and is dedicated to providing our clients with the very best in installation, service, and repair for your heating and cooling needs. Our company foundation is built on honesty and integrity. We specialize in Central A/C, Heating and Furnace systems in addition to a variety of HVAC-related projects. We take pride in the quality of our work and our commitment to outstanding results. We look forward to building long-term relationships with our clients, and guarantee your satisfaction!

"The installation team, Bryan and Bruce, treated our home with care throughout the entire process. They maintained positive communication with us and were consummate professionals. The install of our new system went smoothly. We highly recommend this company and this installation team for all applicable home needs."

"Very well. I was having the biannual inspection done of a system that Estes installed. I have had good customer service on each occasion and am extremely happy with the system they installed, which was a difficult job (new duct work on an older home as well)."

Pillar is a locally owned HVAC company providing reliable residential and commercial heating and air conditioning services across South Atlanta. We specialize in system repairs, full replacements, preventative maintenance, and emergency service for homes and businesses.\n\nOur team delivers disciplined, professional workmanship on every project. We focus on accurate diagnostics, clear communication, and long-term solutions that support efficiency, reliability, and performance.

"Trevor has been an amazing contractor who has helped us through the process of installing a large interior door for an office. He has helped ensure the space was properly prepared for installation of the door. The other contractors who have assisted Trevor have also exceeded my expectations. They have been extremely detail oriented and have done everything to ensure the best outcome. I would definitely work with Trevor for any future projects."

"All the people involved were excellent! Sales, installers were polite and efficient."

"There was very little work to do. They came out on time and I was happy for the professionalism, but there was nothing to do because it's a brand new system. The service is free for a year. I could have had them come out in April to check the air conditioning system, but since they just installed the unit in April, I didn't bother, but it would have been free. This fall, when I called him to check the furnace, he thought he was coming out to check the air conditioning, I said, "no, you're here to check the furnace because I'm going to be using the heat this fall". He said, "no problem" and he checked that out, he said, "I feel like I'm not doing anything, I can still check the air conditioner", and I said, "if you want to, but I've been running it all summer and it's been great". I asked him there was a charge and he said, "no, the first year was free"."

Casteel Heating, Cooling, Plumbing and Electrical is the company you can trust with your home service needs. We offer installation, repair and replacement services based on flat rate pricing and never any emergency fees. Our highly educated technicians pride themselves on their craftsmanship and customer service. Casteel offers industry leading warranties and guarantees to include our Amazing Care Guarantee. You get 5 star service or your service call is free! At Casteel we know your time and money are valuable, for this reason we provide you with the ability to track your technician right to your door. With fair pricing, top notch team members and our Amazing Care Guarantee, you will not go wrong with Casteel as your home services company of choice.

"AC was blowing warm previous installation was incorrect and Terrence solve the problem promptly!"