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"I will NEVER use ARS of Virginia again! ARS failed sales & installation. During sales pitch on 12/17, I was told install team would cover floors & anything else. 12/18- During HVAC installation, install team drilled into the brick wall to run the pvc piping outside. They did not cover anything so the brick dust went everywhere! They also failed to seal around the pvc piping hole indoors so cold air was seeping in. Lastly, they spilled pvc primer that is not removable all over my white floors. 12/21- Called ARS b/c house was filled w/ a plastic burning smell. ARS sent tech who said he could not smell anything due to his nasal congestion. He explained that new HVAC may need to ?air out?. 12/23- Heat stopped working in middle of night. Called ARS tech discovered that the air handler burned out b/c it was improperly installed. Plastic condensation tubing was installed outside so it froze & led to heat failure. That explained burning plastic smell b/c air handler was working overtime."

"I loved this staff, very good service. "

"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"BRINSON & Son came out to our house last week to fix a leak and replace some faucets. Despite arriving a little late, They did an excellent job and recommended some further work to be done this week. I gladly accepted their recommendation and booked them for 2 PM. Fast forward to 2:15 PM this week, and I haven?t heard a single thing from them about our scheduled appointment. I call and they admit they completely forgot about the job, did not apologize, but offered to at least come out between 5:30-6. I accepted. Fast forward to 6:45. I call again. Now they say they are NOT able to come out, still did not apologize, and they did not offer a reschedule or anything. I have never been more flabbergasted by a business in my life. I paid on time, and I was respectful, kind, understanding. Why should my wife and I be disrespected like that? I would give them 1 star, but the initial work they did was great, just don?t expect them to come back for the follow-up work. "

"John was very responsive, prompt, and fair with competitive pricing. I will call him for future needs and recommend to neighbors and friends."

"I don't think it gets any better than this. The job was in a condo with a lot of rules that Chesapeake Kitchens scrupulously followed. The workmanship was excellent, and the quality of the materials used was very high. I was a first-time remodeler, and I needed lots of guidance about what would work and what wouldn't. The only mistake they made was in occasionally assuming I knew something I didn't know, but the results were always beautiful, and within budget."

"I so A-type I should come with a Cape to announce this as my super power. I had not one trust issue with his crew in my home. Jeff was amazing and I cannot express how patient I know he and his crew were with me. I notice all the tiny things. Often before I see the big picture. Jeff did I think no less than 5 designs before we had a finished one I was OK with. I had 2 major items i wanted but had to pick just one. It was clear he likely knew far before me which I'd pick but made sure it was my decision. The did everything. i literally had them gut my kitchen, New wiring for main line an can/recess lights, meaning the box had to be moved and light switch replaced-with dimmers and painted to match my wall . They took up tile floor and replaced it. Moved my plumbing for my sink the max they could do accomodate the side drain sink I wanted . Ran a water line for my fridge as there was none (22/23 year old condo). They put in brand new custom cabinets. NOTE I had tried to start with another company who said I HAD TO do standard cabinets. Jeff helped me pick appliances that would fit (sizes at least so i knew where to start) hooked me up with ADU for appliances. I did the counters, new paint etc. etc. Not one thing was not replaced. I got a lazy susan corner cabinet i was told I couldn't get by another person. I extended cabinets out over my fridge so I could use them (Im under 5 foot) they ensure I could actually USE my kitchen. It is beautiful. They were beyond considerate and clean.. Even during demolition blocking off the hall with plastic to prevent the dust from hitting my intake for my ac etc. My other half will get their kitchen done by them in 2020 and several people have asked for who did it so they can reach out. I will say they are fair in price. The first guy (no custom cabinet, no new appliance, no new floor) was over 10 grand MORE than Waterstone total came in with everything-including Custom cabinets with inserts (yes solid wood) and brand new mid grade stainless steel appliances (all microwave, dishwasher, stove and fridge). You can shop around but let me save you time GO HERE! As others have said costs are clearly presented in an excel like grid with a variance column. I came within in $145 of initial budget-I was under. No surprises anywhere. Honest, transparent, up front. all those buzz words. I was a small project compared to homes in my area, but i never felt small. Others I called said i was too small for them to even consider working on. Old school values. ALL customers count. i never felt anyone was unresponsive and they were respectful of my time. The after install inspection is great too. They review how to clean all the new items and take care of anything you might find off. It took i think 6 days of work to redo all. Granted about 2 calendar weeks or so as they do as all contractors work more than one project at a time."