Get matched with top laminate countertops repairers in Lutherville Timonium, MD

"Let me start by saying I am thrilled with my new countertops. Everyone I dealt with at this company was friendly and professional. They have very competitive prices and really stand out by offering a free sink and free installation. The two gentlemen that did my installation were absolutely wonderful. They were meticulousand ensured everything was level and properly supported prior to laying the granite. They laid drop cloths and cleaned behind themselves as they went. I will certainly be recommending this company to anyone looking to purchase granite countertops.
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"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"Everything was excellent. From the moment we had Advanced Granite solutions come out to give us an estimate, to picking out our quartz countertop, to the gentlemen that did the installation and the gentleman that did the plumbing, everyone was professional responsive and a pleasure to work with. Would definitely hire again"

"Perfect - great job, they took care to offer me different options and explained how to care for the finish."

"American Kitchen Concepts transformed our dining, kitchen, and living area into a beautiful gathering space for our family. The space is very practical and incorporates elements that we asked for and other wonderful suggestions that we didn't know we wanted. The upfront design was great. My wife and I felt very comfortable and listened to. The materials and options were numerous but we received appropriate guidance in matching our tastes to the right selections. The entire process was transparent. The team that was onsite were talented and professional. They were great people to have in your house during a lengthy remodel. The team focused on quality work and where appropriate identifying issues that needed to be addressed. The coordination with third parties was fantastic. We didn't have to do much to ensure the various trades and suppliers were brought in at the right time. Everything came together nicely. I would use them again for future projects and we're happy with the value we received for our investment."

"He did a real good job of cleaning up. He has a helper and he always works with him. He does not put him on the job and come back and check later. He did a good job and he was supposed to give me an estimate on repairing of the wall. He was honest and hardworking and that is why i went with me. I am concerned about matching colors on my roof and he paid details to that. My brother said however they had not fill up a couple of ports on the roof. He thought they over looked it other than that he did a good job."

"We had a leak in our dining room ceiling because of a leak in our kid's bathroom above. We received many quotes to repair and replace, or remodel, the entire bathroom. The quotes ranged in price from $7000 to $20,000 and everywhere in between. And materials for the tub, walls and floor varied even more. Bath Doctor was not only the least expensive, they were the most responsive, really listening to and addressing our concerns. They also took the least amount of time to do the job--just 3 days and provided the longest lasting warranties on their work--lifetime on the materials which were all waterproof and low maintenance. It's been almost three months since they completed the work and we haven't had any leakage or any other problems since they fixed it. They definitely deserve a 5-Star rating and we will certainly use them again to fix our master bathroom."

"Romero’s Home Solution provided excellent service. Very professional and courteous. I purchased my shed almost a year ago and had no one to assemble it. Romero advised me of the process and how long it would take to assemble, he was on time and finished on time. Thank you for your services."

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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Good group of guys showed up to perform the work.  However, the work performed was just fair.  I ended up with paint drippings on approx. 70% of my roman shades throughout the house and more on the floor in a number of places.  I was supposed to get 2 coats throughout the home.  To me, two coats means two coats.... one coat applied, let dry, second coat applied.  To them, it means using a roller wither a deeper pile.  So, get up close to my walls and you can see the color beneath where the coverage wasn't enough.  Luckily my new color was really similar to my old, so it's not a glaring issue.

My mudroom was painted an incorrect color.  It appears that they had run out of the color needed and just moved forward with what they had instead of driving 1 mile to Sherwin Williams and picking up a gallon.  Again, the color wasn't a drastic change from the other, so maybe they thought it would go unnoticed??

I'm a business owner myself and understand the importance of speed of work to maximize your profit, but NEVER at the expense of quality and professionalism.  Slow down, take a bit less profit, do incredible work and watch your business explode!

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