
Serving Manor, TX and surrounding areas
Approved
In business since 2004
Free estimates
Warranties offered
"My feeling in writing this review is deep and total ambivalence. During this entire project, there were moments of great satisfaction...and great frustration/anger. Let's start with what I felt was done extremely well: Jèsus - The real MVP of this project. This man absolutely deserves the utmost praise and respect for how great a job he did installing the tile for my kitchen/dining room floor as well as the backsplash near the end of the project. The pride he takes in his work shows and my friends/family were blown away at the pictures I showed them of what he did. If he's reading this, I'll recommend you to ANYBODY needing some tile work done! BAH Carpenter (name escapes me, my apologies) - That great frustration/anger I mentioned earlier? This man quelled some of it due to some incompetence on the part of the GC and crew chief (more on that later). Toluca Granite (countertops install) - I already gave them high praise on Yelp, but I'll echo those sentiments again on Angie's List. From the first contact, to the finished product, they were absolutely outstanding! With that being said... Let's talk about where they severely dropped the ball on this project: Drywall - The people they hired for my drywall work were HORRIBLE! They dirtied up my house without any consideration. Plaster footprints all over my bedroom floor, in my bathroom (they stepped ALL OVER my shower drying mat), dirt all in my tub, plaster chunks on my bedroom light switch, my towels, on the side of my sofa, and on the legs of my dining room table. Then, to top it off, they used my broom to SWEEP wet mud and plaster. Total lack of communication - THIS is why my grades in certain parts of this review is so low. Delays are a part of the game sometimes. I get that. But this was ridiculous. First off, there was a situation where my cabinets were delivered and supposed to be installed on 12/29. I came home early from work thinking I was going to see the crew installing the cabinets or already having them done. Didn't happen. Instead, I came home to a pile of cabinets all over my dining room floor and the pantry cabinet standing tall in my living room. So I'm thinking, perhaps they went to go get some more tools/materials and they'd be back. Didn't happen. I texted the crew chief asking what the status was on getting the cabinets installed. Didn't hear anything for nearly 2 hours and then when I did, received the equivalent of "we need to talk." Man is on the phone telling me that the cabinets (I spent a serious amount of money for) don't fit. You can only imagine my reaction to hearing that. It was a sh***y way to end the year and I wouldn't hear back from anyone until after the New Year holiday. Continuing, I get a text on 1/2 from the crew chief wanting to setup a meet with me, the GC, himself, and their carpenter on the cabinet situation. 1/3, the carpenter came through and stated that all but one of the cabinets CAN be installed after he laid out the scenarios for me. The one that couldn't? The GC screwed up on the order/measurement of the cabinet that was to be to the left of my stove so that one had to be reordered. Downtime? 2 weeks. The next instance is what pushed me over the edge: Countertops go in (they had to make two trips due to the delay in the aforementioned lower left cabinet) and I texted the crew chief for an update (1/22) and he tells me that ANOTHER cabinet was mis-measured and that the GC had to order a replacement. If I hadn't reached out, I wouldn't have known. I was ****** off beyond belief. I got so tired of "oh hey by the way..." finding out about these delays that I called the GC directly and voiced my displeasure of being kept in the dark about these screw ups. Downtime: approx. 12 days. Now, despite all of the venting, the delays, the mess ups leading to said delays, the results are amazing. The finished product I'm extremely happy with and it all came together beautifully in the end. It's everything leading up to it that wasn't as pleasant. Advice: tighten up on that communication. If something is wrong, let the customer know asap. If you're waiting for them to ask you what's the status update and THEN you tell them of what's wrong, it comes across as if you have something to hide. Too much money is being invested to keep people in the dark. Also, don't ever hire those drywall people. Ever. Again."











































