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"Professional, courteous"

"Shane and his men were a pleasure to work with. They were very neat, cleaned up everything, very efficient and professional! Shane was very responsive throughout the whole process from the estimate, along with answering all my questions, arriving on time and doing an excellent job! I would absolutely recommend this company to anyone looking to have this type of work done. And you're also helping out a local business! Thanks for everything, Shane!"

"This company is a disgrace and should be avoided at all costs. We replaced every window and door at the cost of 55k only to have a complete disaster from beginning to end. 14 service calls and 18 months later they just completed the work in mid December 2022. Last night I discovered yet another problem, a dent in a door panel they changed out in December. They’re a bunch of amateurs that were not prepared any of the 14 times they were at our home. I basically had to project manage their team for them to make sure they had everything covered. We should have gone to Pella instead. Incidentally, Pella were very interested in our horrible experience with Richmond Window Corporation when I spoke with them recently. Apparently it’s not the first time they’ve heard complaints like this."

"I would like to take a moment to express my heartfelt gratitude to Ann and Bart for their exceptional professionalism. They consistently went above and beyond my expectations, providing a level of customer service that truly stands out. Their dedication and commitment to ensuring a positive experience have made a significant impact. Thank you both for your outstanding support!"

"Excellent and professional in every way. Would definitely rehire for any other work I need to have done, probably this Fall. GREAT JOB, DANA!"

"Most unprofessional unfinished and unresolved matter. His associates came to give a quote on humidity building between panes of sliding glass door and replacement prehung exterior door. Was informed they would contact their boss to give a quote. Mr James arrived and gave outrageous quote for hanging prehung door. He stated the job be done right then as I told him I just wanted a quote. For sliding glass door he started prying off parts of metal frame and drilling 9 holes in the panel and frame, one going the the seal. I continue to inform him I had to work and if he knew what he was doing of which my wife and I were told "have you considered habitat for humanity." The door is in great shape. All of this was recorded with Home security. He informed he would return the next day. In talk he lied about agreement and rather than completing the sliding glass door he wanted to come out to patch up the holes in the sliding glass door. Will be resolved likely via suit. Treat workers better."

"Mr Handyman was prompt up front and good to work with."

"I purchased 11 windows from fairway on 6/27 with a 4-8 week timeframe. They said it may run up to 9-12 weeks due to supply delays and that was fine with me. After 3 months I contacted them and was told they aren’t in with no estimated arrival date. I continued to call and sometimes I was able to get through to the receptionist who was always in her car and didn’t have any additional information to provide. She would always say that Gary would get in contact with me but out of all the calls I made, I was only able to speak to him once. I continued calling and by late October they finally said 5 were in and agreed to install them which was done on 10/31 and said they would discount me $150.. They did not notify me that they were coming to install on that day and left the door to my unit open but at least half were done so I was somewhat relieved!! I proceeded to call until late December and they continued to say no windows. At this point, I asked to cancel them because I was looking at selling and since over 6 months had passed I no longer had need for them. They said this wasn’t an option and that it would have to be canceled through the manufacturer. I asked for that number but they wouldn’t provide it and said she would have to call to check. No update was ever given. Now we are at mid March, a full 9 months since ordering and I have given up on receiving the windows. They required half a deposit upfront which was 2001.58. The windows that I did not receive were going to require more work removing the steel so they were more expensive than the 5 I did get. So in short, over the last 9 months, I ended up receiving half my order and paid $2000 of the $4000 bill but only received $1375 worth of my order. I feel liked I was scammed out of my money for services that were never going to be provided and I just want a return of my deposit that was taken from me. Now after seeing how many others are in the reviews experiencing the same thing I filed a complaint with BBB and my credit card company."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."