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"Very organized. As a working parent in a household with small children, Matrix’s process was very smooth. Once permits were approved, building moved according to the quoted timeline. We appreciated the app that kept homeowners in the loop about who would be on site on a given day and what was being done. Project oversight was very good. Our project manager was very responsive to our questions/concerns and a helpful go-between with the sub-contractors and inspectors."

"The quality of work is fantastic, and Marek is the best project manager you could ask for. The reason I removed one star is because I believe the quoted contract price, specifically for allowances, can improve. You should expect to add a minimum of $20,000 to your contract price. I also recommend referring to your contract throughout to ensure you aren’t getting an extra charge for something that should be included. Like I said, the quality of work is fantastic, but the up front pricing can improve."

"As a grandmother who loves having the whole family over, I wanted a bathroom that felt comfortable, safe, and welcoming for everyone — from the little ones running around to the adults catching up. Century City Baths helped bring that vision to life. The team worked with care and respect the entire time. They showed up on schedule, kept the space clean, and paid attention to every detail. The workmanship is wonderful — the tile, the fixtures, the layout — everything feels solid and thoughtfully done. Now when my family comes over, the bathroom feels warm, inviting, and easy for everyone to use. It’s beautiful without being fussy, and simple enough for the grandkids to navigate. Most importantly, it feels safe and sturdy."

"First of all, we are happy with the finished product of our master bathroom and walk-in closet. We are NOT happy with the owner of this business and his handling of our project. Jeff took time to design our space over several meetings. He promised that he would be available to choose tile/granite/light fixtures/plumbing fixtures whenever we needed him. Timeline was discussed with a 6 week from contract start and a project time of 3 weeks. Permit submission was done by myself with plans drawn by Jeff. We failed the permit process with 14 items that were not addressed due to insufficient drawings. Additional time/effort was required by Jeff and us to meet the requirements to meet code, which pushed our project back several weeks. We also paid more for the project due to Jeff needing to insure his workers for our village (a cost he should have known upfront). With new drawings, we re-submitted and were approved for work to begin. I can't say enough about the FANTASTIC workers that Jeff has on his team. They were courteous and did excellent work and even suggested design modifications that made sense. One of our first tasks was to pick out a granite surface. Jeff gave us the name of a granite place and that he'd meet us there. He NEVER showed. We picked granite on our own that day. We ordered tile - on our own. We chose lighting, plumbing, fixtures, and paint colors - on our own. The next time and ONLY time we saw Jeff for the duration of the project was when he delivered the vanity and asked for money (same visit). The total project ended up taking over three months to complete. Due to various project modifications/additions, we had no idea what our final invoice would be. We waited and waited for some type of final figure. 8 months after the project was completed we finally received a remaining balance invoice for over $11,000. We were shocked to receive this invoice so far after the project was completed. Jeff explained that COVID and not having an office manager were reasons behind us not getting an invoice before then and that we fell between the cracks. While we don't argue the price, we did not appreciate the length of time it took him to get the job done, nor the amount of time before we received a final invoice. When we offered to pay $2,000 each month for the next six months we were sent a very threatening email offering us three options for payment in full NOW. Suddenly this money is due NOW when he has carried this receivable for 8 months already? We will NEVER recommend Artistic Kitchen Concepts (Jeff) to anyone in the future. His involvement in the project started out well, but dropped off to the point where we never saw him, had no further input from him, and didn't receive an invoice until 8 months after the project was completed."