Get matched with top faucets, fixtures and pipes repair or replacers in Methuen, MA

"We were dealing with a relatively major leak in a very old tub/shower. We're planning on a complete re-do within the next few months, but couldn't survive as is and didn't want an expensive replacement that we'd just rip out in a couple of weeks. Other plumbers told us that our 3 handle set-up was just too old and couldn't be fixed, but from the moment Tim came in the door, we were in good hands. He told us he wouldn't leave until he had it fixed and he was a man of his word. He was able to rebuild stems that were at least 30-40 years old. He stopped our leaks and got us fixed so we now have months before we need to get someone in to rehab the bathroom. It's the difference between negotiating a rehab standing on a tightrope and negotiating one with your feet planted firmly on the floor. I have no doubt that he saved us more on the rehab than we payed for the repair. He also installed a new kitchen faucet while he was there. MillTown is now our first and only call for our plumbing/heating/AC/drain cleaning needs."

"Exchanged messages with Mike to describe work needed, replace an outdoor faucet and shutoff value (previous faucet was leaking). He gave an estimate, reviewed work to be done. Replaced outdoor spigot with a frost-proof spigot, put on new value. Quick test and validation. Professional, efficient and happy with work done! Thank you Mike !"

"Doug made very quick response (the first one) to my project. He is very experienced and had the leaking problem fixed very quickly."

"Brian and his crew were great. Brian came out and gave a great estimate for everything I needed. He was very responsive via email as we worked to schedule a time for his crew to come do the work, which was mainly water tank and heating system maintenance. Brian brought Jim promptly and explained the work. They then pointed out a couple of things that they recommended replacing, one they just included in the original cost estimate and another they added on due to additional parts being purchased. Jim was very thorough and professional and, by all accounts, did great work. I’ll be using Heavy Doody for all of my future plumbing and heating needs!"

"We needed a new faucet installed and a toilet repaired. It was easy to book an appointment and Matt was on time. He was very professional. He has great customer service skills and he did the work in a couple of hours. We definitely will use Milltown Plumbing again."

"Scott has done both residential and commercial work for us. He's quick to respond and has always done great work for us. He has quickly become our go to plumber for anything that we need!"

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"The technicians Gregg and Caleb did a great job. They were courtesy, knowledgeable, hard working and arrived on time. They explained every step of the process to me. I will use N.E.T.R Inc. in the future."

"Steven showed up and was able to repair our AC after two years of multiple repair companies that could not help. Everyone else said we had to replace when Steven was able to determine that it just needed a quick repair. He was professional and so pleasant. English is not our first language but he was so patient with us. Highly recommend!"

"Colin did a great job for me. He was there when he said he would be, looked at the job and explained what needed to be done. He started it when he said he would and finished in the time he said it would probably take. He also did a great job cleaning up afterwards. Nothing was left for me to do! I was completely satisfied and would absolutely hire Colin again for any plumbing needs. Bourne Family Plumbing is the type of plumber that everyone should have!"