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"Very well, he came out last Friday, they were on time. Armin Rios was very thorough, very confident and very clean and he replaced the pipe. We hadn't asked for him to replace the pipe, but he said this pipe needs to be replaced he was very efficient. He installed a garbage disposal and a faucet."

"Larry called right back and scheduled appointment over the weekend. He arrived on time and called ahead as promised. He was very transparent in his hourly pricing up front. Upon arrival he got right to the job and moved quickly to remedy the situation. While the job was less straightforward than I thought, It was clear he wasn't trying to run the clock out. He solved the problem swiftly with expertise. His work was very well done and clean. He didn't try to upsell me at every turn as I've experienced with other plumbers. I would definitely hire him again to handle repairs and larger jobs."

"Very happy with the outcome. Taylor analyzed the situation to ensure that there we no mitigating factors why a pressure relief was leaking (e.g. a failing PRV). Provided multiple options to address the leaking pressure relief valve (not on water heater, but a separately installed valve was leaking). After deciding on the valve replacement option, the work was completed within the hour (including picking up parts from a supply warehouse). Work area was left as found and the new installation looks better aligned with a faucet right next to it than before. The high quality part should last another 15-20 years. Taylor provided some education on the water system and the current setup, as to be able to look for any other signs in the future of something not working correctly with the plumbing before it becomes a problem. Also realigned the water pressure inside the house. The company's service is not inexpensive compared to some others out there. I still felt it was worth the investment."

"They did a good job, and we were pleased."

"They do a good job. For just a toilet, some plumbers charge a lot of money and I just found them to be good. The best parts about them is their availability, promptness, and getting the job done. They were able to work with really old pipes. I was impressed with that. My husband thinks that the price was too much on one of the jobs, but I say that probably is a tenth of what they have done. They have done a lot of jobs for us. It was a terrible job that they had to do the last time they came, but they did it."

"Three men were sent to get everything cleaned up in a day. They also arranged for the plumber to go and make the pipe repair the next morning so that my tenants were not inconvenienced for more than one day. They did a very good job cleaning and sanitizing the area."

"It was excellent, they were on time, the crew is very efficient and friendly."

"They did come out and do the work. Its been a year since I had them out I know I spent more, I had them do more work. They actually clean out and did a couple of faucets for me and they ended up breaking a counter top. And they had quite a time getting it resolved. They didn't want to pay for the, they broke a sink that's what they broke. The bathroom had two matching sinks and they couldn't match the sink and they didn't want to pay for two of them, they just wanted to do one and put an un matching sink in there. So I ended up paying for one sink, they paid for another and then they installed the faucets but it was not a great experience with Benjamin Franklin Plumbing."

"George did an amazing job way above my expectations and what I asked for he went above and beyond. I would definitely hire them again for all my future projects and recommend them to anyone who is looking for a professional, well experience and good priced for any of there tile remodels, they literally do it all."