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"Horrible company to deal with. They came out to help to bring the elevator to the first floor. It was stuck due to a power outage on the block. They came out at 3pm Thursday and overcharged us overtime and travel time. As you can see from their publish hours 3 pm is within their working hours. They didn't tell us the overtime rate nor tell us that we would be charged over time.The service took under 45 minutes. Smartrise billed us for two hours at 454.00 an hour, total 908.00. When I spoke to Art at the company trying to discuss the proper amount for this service, he used profanity and name calling. Art hung up on me rather than communicate."

"Do NOT use these guys! They are terrible. Hugo has abandoned my project, and we are about to begin the litigation them. Hugo is a terrible communicator to his clients and employees. The pool itself looks amazing (My wife and I designed it, not them). And the work, for the most part, was good! But there are things to finish (Correct the panel location, set up the pool panel and programming, set up our app on our phones to control the panel, pass gas test and final inspection) that he did not complete after daily messaging. Pool project started on 10/3/17...we signed a contract agreeing to 90days (Jan 3, 2018)...well here we are, April 25, 2018 with out the entire project completed. Hugo showed up yesterday (4/24/18) since is was the last day for him to complete the project before he breached it, and it was the first time he actually SAW THE POOL, and it was the first time that he has set foot here since November 14th, 2017, which also happens to be the last time he collected a check!! (weird, right?!) Over 5 months ago!!!!! He'll tell you that his crew showing up for the first time in over 8-weeks is his company “continuing to work on your property”. It's the second time his company disappeared for over 2 months during this project. All the problems we had here were directly from Hugo not being here and it was on me to do his job and make sure his employees he sent did the right thing. Perfect set-up for him, Right?! Here you are, paying him tens of thousands of dollars for a project he agreed to, and you end up having to hound him and beg him to finish it! He's unapologetic about everything. There were only 2-3 inspections that I wasn't here alone to do. That's not what i signed up for! I paid full price, I paid every time I was supposed to, and now I'm the one who has to sit and wait for the inspection?! In fact, today we failed our final inspection (for the 3rd time) because we failed the gas test, and the location of the pool panel isnt to code, and some of the pool equipment will have to be moved to provide the required "working space" around our main electrical panel. We'll we have a new contractor that will finish this up. And we'll do everything we can legally to collect what is owed to us by Hugo and his company. Word of advice: Make sure that final payment in the contract is AT LEAST 20% or more...or you wont see your project finished...for sure not by these guys. But the best advice would be DON'T USE THESE GUYS!"