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"When we purchased the house, it was a 30 year old home. Almost everybody in the period of five years to seven years wanted to convert to copper plumbing. So what they offered at that time was anyone you referred to if they chose to use their service, you have $500 cash payment which was really nice because half of our neighbors and our family members used them. I do not know what they do now, but it is a really nice service because they are a very good company. They did a great job."

"I had purchased a wireless video door intercom which I needed to have installed. Carlos read the "installation" section of the manual in less than one minute and quickly grasped what needed to be done. He had to make a trip to Home Depot to get materials to cover some of the exposed wiring. He did a good job in less than two hours for a very reasonable price. I will definitely call him for my next handyman repair job.
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"Work was fine, gentleman was nice, polite and professional. However the room was a little messy after he left."

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"Mark Musante is far and away the best contractor we have ever worked with. He was fair and completely up front with pricing. He handled minor adjustments with ease. He was thorough with his explanations. He was punctual, friendly, and professional. Mark gets a super-strong recommendation from us."

"It went well and smooth. Really good tile installation, outstanding quality, always on time and really professional."

"Drew from Legacy Plumbing came out IMMEDIATELY to our rescue because not only were all toilets and showers unusable because water would flood downstairs but we had a birthday get-together with family happening within the hour. Drew was very knowledgeable and quickly fixed our clog and we needed a replacement part for an obvious leak. Legacy Plumbing is super honest, and you don't feel like you're getting ripped off with unnecessary b.s.. This is the second time we've called and because of the great job he did on our last major issue with our old pipes, we called him again. The cleanliness, effeciency, and honesty of this company is why I felt compelled to rave about them and let people know in a review. Definitely my plumber and business to recommend from here on out."

"Jose and William did an excellent job from start to finish. First, when they came to look at what the job would be and give me a quote, they were extremely thorough. Jose was able to understand the exisiting gas pipe situation, even pointed out that there was a line that ran to my heater, something I did not consider. He laid out exactly what he was going to do for the installation and talked through all the options and variables. Also, the quote was excellent for the job! I was able to schedule them a few weeks later. Jose and William arrived with all the parts needed. Of course, with any installation job, there was a small problem (that of drilling through the masonry of the fireplace, something that no one would have known). However, Jose was able to figure out how to get past the problem and finish the job perfectly. We know have an amazing gas fireplace setup, thanks to Jose, William and Antonio. I highly recommend Plumbing & Rooter Service for any of your plumbing needs."

"He was available by phone, and was flexible in scheduling meetings which is great. He was professional, and seemed quite knowledgable. In the end, I didn't use Nato's services because his quote was twice as much as the other contractor I was considering. Perhaps his prices may be more competitive in other services he offers. Either way, working with this company was a pleasant experience."