Get matched with top tankless water heater repair pros in Nashotah, WI

"Water heater expert Did a great job for me. I own several properties. Water Heater Experts are responsive, professional, and best of all, Quality work... Highly Recommend!"

"Joe and his son were great to work with. He responded very quickly to my call and came right on time. The job went very well and he provided some great advice for maintaining the heater going forward. Really enjoyed working with Joe and would hire him again in the future."

"We had really good results. I would give a glowing referral for them. I called and explained the situation and he and I arranged a time for him to come out and eyeball the situation. He worked several hours and it was pretty major work. He cleaned up when he was finished and explained everything to me. He noticed that my drain was clogged and he took it upon himself to clean it. When I told him what my plumbing problems were, he actually looked at my water softener. I had another plumbing service out that said I needed a whole new water softener and he said that he didn't think I had it programmed correctly. He reprogrammed it and it was absolutely fine. The other company had sent out their water softener specialist and said I needed to replace it. We had a willow tree that snapped a power line and didn't know that it needed to be reprogrammed. He was reliable and did good work. I will probably hire him again for more work. He also went over to another house that my husband and I own and fixed a toilet there very quickly. When he is done with the work, he makes sure that it is really repaired. I felt like I was in good hands and he does quality work."

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We had our water heater go out last week.  We noticed it when we woke up to take showers before work.  I called a few places and ultimately chose to go with Harker because the receptionist told me they would be able to come out and assess the heater and replace it the same day.  Our water heater is about 7 years old, so we figured there would be a good chance that it would cost the same amount the replace the water heater as to just fix the older one, so that is why I verified with her that they could fix it the same day.

 

We have a new rescue dog that is not good around men, so my SO came home from work (I had already taken the day off work for this) and she took the dog away from the house so we didn?t disturb the men while they worked.  As we expected, there were a few parts that were bad on the water heater and the cost would be similar to repair or to replace.  He was done looking at the water around 2:00 and he told me someone would call me for a quote.  I was confused as I was under the impression that they would replace it that same day per the lady on the phone.  Apparently, that was not the case.  This guy wasn?t even the guy who would replace the unit, the guy who would replace the unit was busy and they didn?t have a replacement unit. I was very frustrated and mad?I chose Harker because I was told they could do it all in one day or we both wouldn?t have taken off work.  I could have just let my dog outside for a little while for him to look at the water heater.  I paid roughly $120 for this diagnostic test.

 

We then called to speak with a manager at Harker.  They tried to get someone to come back out that night and replace the water heater but were unable to.  They did have someone sent out first thing the next morning and took about $50 off the service call, which was appreciated but didn?t cover the amount of money we lost at work for missing part of both days.  This all could have been avoided by having their receptionist give accurate information.  There are a ton of places in Madison I could have called to have my water heater replaced and I chose Harker because I was told they could do it that same day and if they couldn't have replaced it that day, they should have said so and I would have made other arrangements. 



Update to Harkers repsonse:

At no time did they ever offer to have the heater replaced that evening for overtime rate or we would have easily paid it instead of taking more time off work.  We were told that they could try to get someone out that night but were unable to.  The only reason we okay'd them to come back the next morning is we needed it replaced as soon as possible.  We did not call later in the day-- it was still in the morning when we called.  And, obviously we know that you cannot carry all kinds of equipment around with you, but I was told that it would be replaced that night, so that is the fault of your receptionist to give me misinformation. They will try to write this so they sound like this was our fault for not knowing that they don't carry all the equipment, need licensed plumbers, etc., but we know exactly what was told to us on the phone and exactly how the situationw as handled and it was handled poorly.  We stand by our original reivew and will choose to use another company in the future. 

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"Could not repair one fixture which needs replacing otherwise all well done.
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"Called BKM on a Tuesday afternoon for help with a water heater problem in Germantown, got great next day service on Wednesday. Thank you guys!"

"I was very pleased with their service. I asked them to follow up with me because I was thinking about replacing some fixtures, and I never heard back. I thought the price was very reasonable. I thought he did a wonderful job. I was trying to figure out how to turn the water off in my condo. I found a lever and it didn't turn. It had been broken. He was able to manipulate it so that it didn't need to be replaced. He showed me what to do so I wouldn't have to call him back. I would give him an A for all of the service questions, but for the follow up questions I would give him an F."

Our company specializes residential plumbing throughout the Washington County area. If you are a homeowner or contractor in need of professional plumbing services such as kitchen remodeling, bathroom remodeling, drain camera inspections, cleaning or repair and replacement of water heaters, water softeners, iron filters, pressure tanks, water filtration systems, gas lines or plumbing fixtures then look no further! The plumbers at Badgerland Plumbing, LLC, are ready to provide you with affordable and reliable service.

"Repair man was very professional offered good information about our air conditioning system and fix the problem for us"

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."