Get matched with top plumbing installers for a remodel or addition in Nazareth, KY

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Highly recommend!"

"as advertised"

"Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I am extremely selective in the companies I choose to use. I was given their name by my realtor. I then googled them and read their reviews. After the walkthrough & discussion, I felt very confident this was the HVAC company for me. Excellent customer service from the first text throughout the entire process!! I also am confident that this excellent customer service is their normal and will continue on in the future! Austin Hobbs sales, Matt project mgr, installers: Justin, Riley, and 2 other technicians on site (don't remember their names) were all incredible!! Pricing was very good. Communication was excellent from sales through installation and beyond! They were very patient and thorough with all my questions. I very highly recommend this company. Request Austin in sales and Justin & Riley as your installers. You will be in excellent hands! 2 units installed as lower level being an airbnb."

"They did a really nice job."

"It went very well. We used them for years."

"Very unsatisfied when calling for service it went to answering service, was told someone would call back shortly, after 2 hours I called back, got the answering service, was told someone would call back and did get a call 20 minutes later. Told them I was having problems with water heater only having warm water. Water heater was 12 years old and serviceman said lower element burned out and expansion tank was not working. Quoted $2000 to repair. Didn't know how long heater would last and suggested new one. I agreed. Water runs through geothermal furnace. Took about 5 hours to change out because he had to wait for someone to bring new heater. He forgot to close something before turning water back on and got water on the floor. 2 days later I went to basement to get serial number from heater and there was water all over the floor. No reason to touch geothermal unit. Drain from humidifier was disconnected. Took couple of days to talk to anyone from company. "

Welcome to Page’s Gas Line Service Inc.! We proudly offer professional directional boring and gas line installation services to residential and commercial customers. Our service areas include Jefferson, Oldham and Bullit Counties in Kentucky. Locally-owned business that prides itself on quality service and experience. We also specialize in outdoor fireplaces, fire pits, pool heaters and working on gas lines for generators!

"Ian and his helper were very punctual and professional. They took pride in their work and were able to work me in the same day I requested their service. I was very pleased with their work, punctuality, and professionalism. I would definitely call them again for future carpet cleaning."

"Did a great job, I am very pleased with the result!"