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"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Pete arrived before his crew to look over the job. The crew arrived on time and started work promptly. The roof was finished a bit after noon and the job site was cleaned up. From start to finish they did an excellent job."

"Recently purchased a home and found out after some rain that there were a couple leaks in the roof. Got couple quotes from several roofing companies on Home Advisor and decided to go with Canales Service, LLC. Erik was very polite, professional, and knowledgeable, came out did an estimate on Monday and was able to do repairs 2 days later and completed it in the same day they started. The repairs did go over the original estimate but was because there were additional issues found after they started tearing off the bad areas and the whole area ended up needing to be replaced. He made sure to contact me and advise how much it would cost for the extra repairs, also provided couple pictures to show which areas were bad and had been repaired. Would definitely recommend Erick and his crew, and will call him if future work is needed."

"Crew did great job with roof, thorough , cleaned up job site very well. Roof looks Great!"

"We did not hire Danny as we have a friend of the family that we chose to use for the roof replacement. Danny was friendly and helpful. we would hire him for other work in the future.
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"The folks at All Exteriors were VERY good. They answered the first call to them, made an appointment and a representative arrived ahead of time to do the repair work needed. The job could have neen completed withtn three hours of my initial call but the craftsman who was doing the repair did not like the match of his available parts to what was on our home. He said they woyuld make the correct sized piece and replace it for a better appearance to our home. He was right! The repair looks great and they DID NOT charge extra for the making of the new part!"

"Stronghold Improvements did an amazing job refacing our entire house with new siding, roofing, windows, and a new front door. They were prompt each morning, and worked hard. The house looks amazing! Excellent job, would absolutely hire again. A+"

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They were awesome.

I shopped windows like crazy. They have their own special window that is very nice and energy efficient.

They scheduled the roof first. Two days later they did my siding and windows.

Excellent cleanup.

They were not the lowest price, but were close. About $1000 higher than the lowest bid.

I highly recommend them to anyone need exterior work done.

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For insurance purposes we will only service/repair equipment we install. \n\nI’m told the customer chooses the contractor on Angi and I believe that but I don’t believe that 95% of you can’t even respond in email text or phone call. Please gather your estimates & come to me last. I will beat any price by $1000 or more. I’m only trying to help you bring home that deal your looking for backed by a great company with our industry leading 30 year worry free deductible free warranty. I can’t help you if you can’t respond. \n\nPowur is a solar energy installation company that has installed thousands of residential solar systems across 20 US states since its founding in 2014. Powur has partnered with a number of industry leaders to provide homeowners with quality solar panels, inverters, backup batteries & solar generators, & other energy efficiency upgrades designed to reduce the monthly utility bill as well as help the environment. \n\nPOWUR DIFFERENCE\n\nYour solution to low cost, clean, reliable energy your family can depend on.\nFinancially Secure: Investor backed & Member owned\nExperienced: Over 5,000 successful installations\nDoing Well By Doing Good: Fully certified B-Corp\nValidation: Inc. 5000 Fastest Growing Company in America

"I contacted George based on the reviews here and had a truly great experience.  I could not have hoped for someone more professional, courteous and thorough.  His team was large enough to get the job done quickly and properly all while doing a great job. 
From the initial quote to getting the work done, George was punctual, responsive to texts and phone calls.  He made good suggestions to make our house look great and the execution was spot on.  We needed to have some porch railing bars replaced and instead of replacing the whole railing, he suggested replacing just the vertical posts that were damaged.  After painting, I could not tell original from repaired ones and the painting job was excellent.  He also made sure there was an extra coat of paint put on an exterior section of the house that he repaired to make sure it stood up to the sun and rain.
On the inside of the house, he repainted all of the walls and a couple of ceilings.  His team spackled blemishes, sanded and painted.  It is amazing and the house looks brand new!  There was no paint splatter on the carpet or floors and the edging was skilfully done. 
After all of this work, I only found a couple of spots that needed touch ups and he came by and promptly fixed these.
Overall, he and his team made this experience really easy and the result is fantastic.  I would highly recommend George and his team and we'll be using his services in the future!
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