Get matched with top concrete foundation installers in New-Lisbon, IN

"They replaced sections of our sidewalk and driveway apron. They were prompt and the work looks great. Pricing was fair. They only complaint is they promised to level out the dirt displaced when removing and leveling the sidewalk and did not. They were also a bit sloppy and got globs of concrete on the asphalt driveway that was left to dry."

"Our realtor referred us to Sanders and Sons for critical repair of the brick around our foundation. We were merely looking for a functional result but Tim and his team made sure our brickwork looked beautiful. Could not have been happier with the process, communication, or the result. Would highly recommend Sanders and Sons!"

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

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I trust Mike to do all of our future masonry work in the future.  We are currently (4/11/2014) putting together plans for a front wrought iron automated gate with concrete pillars and widening the entry to our driveway.  I won't use anybody else.  His prices were fair and he really is a nice guy after getting to know him on the projects he has finished on our dream house.  Thanks Mike!!!

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"They first gave a fairly detailed quote, then in about a month came back to do the work.  They use a pier system and do all the excavation by hand so it does not tear up the yard.  Takes a little longer but in the end i was very good work.  Had to add on a lot of pipe, that should have been noted on the contract and agreed to before it was done, but in the end they only charged for the actual pipe used to pier to foundation.  Very good at clean up.  Recommend them highly if you want a fair and honest job.

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"They were right on time, didn't waste any time, got the job done efficiently, cleaned up the area, and they were off to their next job. Despite having underestimated the thickness of the concrete, I thought it was 3" to 4" thick; it was turned out to be 6" to 8" thick, something that didn't bother them and they stuck to our agreement. The landing was 18' long and 4' wide. It was a job well done. They also pour, stamp, seal and color concrete. They also epoxy garage floors Milo showed me pictures of projects they had done and he's a talented guy. Thank you for helping me out.."

"Once we could get good weather for three day with not too much rain before doing the work it was clock work. Demolition on Tuesday and installation of foundation boards and leveling and tamping of foundation we were ready for the pour on Wednesday morning. Started pouring around 10:30 and had the pour complete a little after noon. His finishers work until about 4, put in the correct amount of joints both vertical and horizontal and applied a broom finish. Tony put on the seal coat on Wednesday afternoon and was back on Thursday morning with top soil to fill in the edges. Minimal disruption to yard was done. My original drive was 42 years old and I know that this will outlast the original because it was done correctly with proper joints. I highly recommend Tony and will use him again if and when my patio needs to be replaced. He install a curb on the back of the turn around at no additional cost as a safety precaution, something that I asked if could be done. Final cost was about $7.20 per sq foot. This included all demo work, demolition of old drive, hauling away of old concrete, additional sub gravel (10 yards), 4000psi concrete with fiber, proper jointing with broom finish (my request..he can do anything you want), seal coat and top soil fill. No litter, no debris and a great crew. Very pleased with the quality of work and Tony was great to work with. Did everything he said he would and more. Use Tony and you will get an excellent result,"

"They did an awesome job and exceeded all expectations! Don't believe I will ever be using anyone else for my concrete work ever again!"

"Innovative Garages did an AMAZING job on my garage floor! This included all floor preparation with an industrial diamond concrete grinder, repaired a damaged floor drain area and a large crack across my entire floor. The entire project took less than 2 full days. They also gave me the use of a storage trailer to store all my stuff while they did the work on the floor and even let me keep the trailer another five days while I had my garage walls and ceilings painted. I strongly recommend Innovative Garages if you're considering having your concrete garage floor repaired and looking beautiful. They were also less than half the price of another major company I was considering."

"I worked with Brian on the initial design and implementation of my landscape as well as the yearly maintenance. I couldn't be happier with my landscaping. Brian is very professional and goes above and beyond to make sure everything is right. I highly recommend Brian for anyone who is in the market for professional landscaping!"