Get matched with top sump pump repair or replacers in New Berlin, WI

"Arrived on schedule. Went through the elimination process and determined problem was in the line to the pump or the pump itself (no water pressure). The service rep explained everything so that I understood fully what was going to happen. The pipe to the well motor was pulled up and a nickel sized hole was found in the pipe about 10 feet from the pump. The pipeline was galvanized metal and was very rusty. More holes were sure to develop; so, I had the whole line replaced. We also found the pump was 30 plus years old so, I had that replaced too. The service rep kept me informed through the entire installation process; as well as what to do after everything was completed. The pump had to be flushed with chlorine so, there is a short waiting process, tap flushing proceedure and water testing that he explained before leaving."

"Accurate Basement Repair was recommended to me by a friend of the family. I trusted his judgement because he is very particular. His basement was repaired years ago but he reiterated to me how impressed he was with the job. The owner, Chris met with me and was very thorough in explaining to me what the issues were and the process that would take place. I had previously brought in a structural engineer so I felt confident that what Chris told me was straight to the point. He was only going to repair what needed to be done and nothing more. I knew what to expect and the project proceeded without any issues. The crew arrived on time all 3 days and kept on schedule. 26 structural beams were installed, drain tile (217 feet) removed and replaced, a new sump pump and an additional pump installed on the other side of the basement. The crew kept me informed and cleaned up when they were done. I've been through this before with another company at another house and this time it was not as invasive. I would highly recommend Accurate."

"John was timely (same day repair), transparent and fair with cost, and very efficient with diagnosing the problem leak behind my wall. He explained the problem and his approach for repairing the leak thoroughly. He made sure he left left the place cleaner than when he found it. John gained a very satisfied customer here."

"The furnace repaired was completed very quickly and professionally."

"He was up front with pricing, reasonable, he got pre-approval before doing any additional work, he was pleasant and did a good job on the repair and install. I recommend this company highly."

"Very efficient and was able to get our water heater replaced in a timely manner. Was on-site on time and replacement done in 2 hours or so. Great crew that did the work. Would definitely recommend."

"Quick service, completed the job easily, and my new sump pump works perfectly. Great installation, and ready for more rain here in Wisconsin!"

At Optimal Plumbing LLC we pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

"We have used Schaefer since we purchased this home in 2001.  They have maintained the equipment in this home at least as far back as 1995 when they installed new equipment.  I have the paperwork from the previous home owners and the sticker on the equipment was how I knew who to call when we needed our annual well water test.  I was oblivious that annual maintenance was also necessary, being clueless about home ownership.  <br /> I don't know what other people do when it comes to their well equipment or sump crock things, but as first time home owners who didn't have a clue, having that Schaefer sticker on the pressure tank probably saved us from years of costly repairs.  We made that first phone call and told them we knew we needed an annual water test, but that we don't know what or how often we need service. Luckily, we had the records for the equipment from the previous homeowners.  The owner Ken Schaefer came out, explained the system and how it worked and what things were needed regularly, such as charging the pressure tank.  He did the maintenance, took a water sample and gave us his card.  We never looked for another company since then. <br /> The switch on our well pump died in 2008 probably due to a power surge as we had lost power earlier that evening.  (same unit that was installed way back in 1995)  We ended up with a bit of clean water overflow out of the crock and although it wasn't necessary or urgent, they still came out late at night to replace it, because I was panic stricken, convinced our basement would be flooded and mold would grow and destroy our home.  My husband discovered the water around 8 p.m. and the repairman came and stayed for 2 hours. That bill was $400.  It was complicated. <br /> After that incident, still in a worried state, I called Schaefer about battery backup and surge protection.  The owner, whom has done some of the maintenance over the years himself, brought us a variety of options to look at and discuss.  He didn't ask us what our budget was (which is irritating to me), he showed me what he thought was the best solution and then after answering my prewritten list of questions (and he didn't mind at all, he actually appreciated that I had taken the time to inform myself).  He was honest and shared all the pros and cons of each option and was very patient with my questions.  We decided on the Stormpro battery and pump backup system.  He gave me a written quote with some extra options that I hadn't decided on yet, like an extra battery, and that was the price we paid.  The whole system including removal of old system, adding an extra battery, upgrading our pvc outlet pipes and all the parts needed to complete the job; was just under $3,000.  His invoice includes every part price and labor charges.  I don't know if that is typical, but it makes me feel good knowing I'm not getting gouged on the cost of nuts and bolts and such.  After the installation, he went over the instructions with me and explained how to do the monthly battery performance check.  It's fast and easy and I do it myself. <br /> They come out once a year for maintenance, as they have since 2001, and all I need to do is look for the sticker to see when that time is approaching.  One phone call and they are here to do what needs doing.  They check and test all the equipment and take the water sample, check and recharge the pressure tank if needed, test the pumps, etc.   They install quality equipment, (19 years running with only minor and typical repairs/part replacements.)  If they hadn't done the maintenance, I'm sure another company would have convinced us newbie homeowners to buy all new equipment simply because our existing was "old".  That's a fallacy that I am glad I no longer believe in.  New is not always better nor is it cheaper to buy new rather than maintain what you have, in the proper manner. <br />   <br /> One last thing:  These are some of the most pleasant people I have had in my home.  They are true professionals in their trade and all around very nice people to talk to and deal with.  I feel safe having them in my home even when my husband is at work.  I hope the new owners of this house will also rely on and appreciate the kind of service, quality and professional integrity that Schaefer has provided for the past 11 years.  <br /> We are currently building a new home and we are taking them with us, so to speak.  We will be customers for life.  Nobody asked me to write this or any of my reviews.  I'm a new Angie's List subscriber and I plan to make several more posts about contractors I have worked with, starting with the good ones, as I feel the last 11 years of home ownership have given me a lot to say. <br />"

"On July 3, found water heater in basement with puddle of water. Called John and he came out to the house, replaced the water heater and removed my old water heater. Even though it was a holiday weekend, John was very responsive and provided significant customer service that was greatly appreciated. Would highly recommend John and Water Heater Express!!"