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"I am amending my review after subsequent contact with Basement Systems. Ultimately I am satisfied with the work they finally did, Kathy from the office is very sweet and the work done by Dale was ultimately done although there was much confusion since I was never called or emailed to let me know that the work was complete (it is a weekend property and we were not present- which makes it challenging to schedule with providers). I do wish they did a better job with communication since this was the main issue (not hearing from them when they were not able to come for an appt or not hearing that they were coming to do the job!) I will say that despite my frustration, I do think the work was done well, Dale assessed another concern or ours unrelated to this job, and will be coming back to further assess and provide an estimate if need be, and Dale even closed a garage door that was left open by another service provider which was much appreciated. So I certainly would do business with them again and am pleased with the final outcome. But for the sake of completion, below is my original review.  

Prior review:
Was initially very pleased with prompt initial response and visit from Dale for free estimate. He came on 9/16 as scheduled, was very likable, friendly and informative and spent much of time surveying house and property and providing recommendations as to how to best address leak in basement and buried drainage pipes on the property of our newly purchased home. Was told he would email estimate within week. Dale made such a good impression that I was surprised that I did not receive the estimate within a week. I called 2 weeks later to remind them to provide estimate which should have been my first clue that things would not proceed smoothly.
Had difficulty getting work scheduled which was to be approx 4 hours of labor for 2 men. Not totally their fault as we are weekenders and could only be there for thurs/friday/saturday dates, so I can appreciate that scheduling might be difficult, but still frustrated that work was scheduled for a friday 2 months later. Was called a few hours before appt and told that someone was sick and they could not do job. Was not called back when I asked to reschedule. When I finally reached Kathy who works in the office was told that Dale would come personally the following Monday and do the work himself. Needless to say he never did and I never heard from anyone from the company since then. Wasted nearly 3 months of our time and left at square one. Thanks for nothing. Extremely disappointed with lack of professionalism and surprised that this company has such high ratings."

The Basement Transformer is proud to provide innovative basement waterproofing, basement finishing, crawl space, and foundation repair services to improve the comfort and safety of your home. We are a locally owned and operated company that values honesty and integrity and treats your home as if it were our own. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!\n

Groundworks is the North America’s leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we’re there with one mission – to repair, protect and improve their home.

"The crew was punctual, respectful, and kept the work area clean. Very satisfied with the results"

"Hugh's three workers were fantastic. They completed the work on the deck replacement in a day-and-a-half. The work was done cleanly with no damage to the landscaping that is so close to the project. Clean up when the project was completed is superior to any other we had done in the past. The refurbished storm door looks brand new and is a welcoming addition to the project. Hugh contacted us the same day as our request and showed up for the initial estimate on time. I cannot emphasize more what a pleasant experience it was having Hugh and his workers take care of our project. HNI is being highly recommended by us, and we will be calling him for additional projects in the future. The quality of the work done far exceeds the cost. Thank You. Hugh"

"A failed sewer line led to a nightmare scenario requiring a new foundation wall, retaining wall and redesigned front walkways and steps. Throughout a nerve racking process, Bo and Serena kept in constant communication, explaining each step of the work. Their integrity and genuineness inspired a confidence that was priceless. They went above and beyond in finishing the job, and the finished product exceeded my expectations. Bo and Serena will be my first call if I have any masonry questions and concerns, and I recommend them highly and without reservation."

"Jose & Sammy were terrific. I watched to see how they were going to handle power washing the pool deck and patio with the massive amount of furniture on them. But they patiently carried every single piece to the driveway, lined them up and began power washing every piece. The furniture was cleaner than it has been since it was new. The power wash buffer they used on the concrete deck, patio and pavers did an amazing job, with minimal mess. The end result was again amazing. I hadn't seen the concrete that bright since the first year we opened the pool. They continued to do the front deck, the white railings, the front paver walkway and finished the job by power washing the entire house. They worked non-stop to complete this project in one day. I addition, Jose made some small repairs to the siding on the house and both he & Sammy carried a huge box with a fire pit to be assembled from the garage to the pool deck. I was in a time crunch to get this project done before the weekend. i called their office and Alan, the owner, cam to my house within an hour and gave me an estimate. I signed the contract via email that night and the work began the following day and was completed that evening. A great job by everyone involved. The price may have been a touch on the heavy side but I told Alan that I needed it done right away and he delivered, so you need to pay for that. I would highly recommend Westside to anyone based on this experience.
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"Wonderful!! Every time that I needed to contact friedlander construction, I called and Emily pretty much always answered, or got back to me in less than an hour, she would have answers to all of my questions and concerns. Not vague answers either, I hate that. I got direct, accurate answers. I stayed within my budget. The job was finished by the date I wanted from the beginning of the project. Dave and his team at Friedlander worked and always cleaned up everyday. They were never late to start or finish."

"The owner of the company is a good worker."

"Ryan came when he said he would. Knowledgeable and took about an hour to complete work. My wife and I are very happy!"