Get matched with top clothes washer or dryer repair or service pros in New Prague, MN

"It went great, this is a unique service, for DIY-ers. My electric dryer wouldn’t heat, so I went on line and diagnosed the problem and ordered the parts. I also watched several how to videos, but none of them matched my dryer. Finally went on Angie’s list and it matched me up with Tin Lizzee which is a chat service to help you through your repair. The technician I talked with was polite, professional, and knowledgeable. I did get stuck during the repair and they called me on my cell and talked me through what I needed to do. I know I saved a lot of money by not having an appliance repair person come to my house with the mark up on parts and labor rates per hour I believe I saved at least half of the cost, if not more from ordering on line and chatting and talking to the Tin Lizzee technician, it was $30 well spent."

"Technician identified the issue quickly and advised as to our options. We replaced the old dishwasher rather than trying to repair it."

"It went very well, everything was goof they wer great timely service they in and out and got the job done"

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I was without hot water, which was a significant emergency as it happened the day I was having 10 people for a birthday dinner in  just 8 hours. Jan was wonderful, she arranged for someone to come out the same day. This was quality, responsive professional service .

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"I called for an estimate in October. Chris arrived on time and gave me a written estimate. Between needing to have the city turn off the water for the water meter valve repair and my schedule, we had to wait until after Christmas to schedule the actual work. When I called Chris back to schedule, I was surprised that he didn't answer the phone by identifying his company's name. It threw me off to not know if I had reached the right person. He said he could get the permit for turning off the water. Neither of us had a calendar in front of us so I was concerned about whether he was actually going to write the job down on his schedule, especially since it would be a month into the future. I called a week ahead to double-check. He asked me to recap what it was he would be doing (was it just not handy or did he not write it down?). I reminded him that the water would need to be shut off and that the city would be closed for Christmas so he needed to contact them within the next day or two. He then wondered if I would need to get the permit, but said he would check on it. He called to tell me when to expect the city and when to expect him. Someone else came to actually do the work (that person said Chris was on vacation or out of town). Two other guys came to do the sewer line clean out. They asked me for newspapers; this surprised me. Why don't they bring their own equipment? Later I found the newspapers balled up in a corner. Overall, the work went fine. It's the little things that I found irritating. He turned the water back on and then went out to his truck (I think for a lunch break) but did not tell me until later that the water was back on. When I told him that the city worker had said he could take the key out and put it up by the house and put the cover back on (which would take all of about 5 minutes and would signal that we were finished) he complained about having to do their work. He moved and installed the dryer and the laundry tub and then asked me if I wanted the washer in front of or next to some pipes. I would have (and probably should have anyway) asked him to move the dryer and sink over a bit but he already had them installed. This would have made the dryer vent a straighter shot and allowed it to plug into the wall-now I need to get an extension cord. Why didn't he plan ahead and make sure it made sense before actually installing? I don't trust his assessment on the gas connector-I think he pulled the stove far enough to see the brass supply pipe but not to actually look at the connector. What really angers me is that one of the three of them used my guest hand towel as a rag and left it for me to find. I doubt I'll be able to get it clean. What a waste! Why don't they bring rags with them? If they had asked, I have a box of rags. That's blatant disrespect for property and seals my decision to look for another plumber for next time."

"They were great! Very careful, knowledgeable and professional. Made sure both machines were leveled and worked perfectly before leaving. Explained city inspection requirements for gas dryers.4"

"After getting a bid from Cady this summer, I hired them to do some work on my house (clean gutters, install gutter covers I'd purchased and fix a piece of siding). They agreed to do the work on September 10 at 1:00 p.m. They didn't show, and they didn't return my calls over the next couple of days. I felt they wasted my time. I gave them an F rating here and moved on to look for other handyman companies. Except that finding another company turned out to be easier said than done (the ones I contacted didn't serve my area or didn't want to do work on a 2-story house or were booked for months). A week later, my contact at Cady called to apologize. He said he'd gone out of town and the people back at the office dropped the ball. He offered to do the work for a reduced fee. I hadn't hired another company and was starting to wonder if I'd find one before winter, so I agreed to hire them. Two workers showed up as promised on September 21. They did a great job and were knowledgeable and personable. My husband and I were very happy with the work, and we would hire them again.


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"My freezer went out in the middle of the week, and after calling a couple of other places, I was pleased to find that SOS could send someone out as early as the next day.  The repairman was prompt, professional, and concise.  I noticed that he took his shoes off at the door without me asking, which I (and my hard wood floors) appreciated.  It was about 30 minutes worth of work, which he completed in 30 minutes.  I also appreciated the $20 instant discount for being an Angie's list member.  
I intend to call them again with any appliance issues in the future.
That being said, I rated price a B, not because it was high, but just a really small thing I'd like to see improved for the future. Up front I committed to a diagnostic fee in the event I did not accept the service ( which makes perfect business sense and provides assurance that I'm a serious customer), but the repairman quoted me a price ( only verbally) that perhaps came from his computer or his experience, but I think I would have felt a bit of assurance myself to have seen a listing of prices next to services. Again, small thing, I'd still recommend SOS to anyone."

"Sears Home Improvement Products have washers and fittings to repair washing machines and such. The staff seem real knowledgeable and they were friendly with my son when my son was asking the sort of questions he asks everyone! The pricing is reasonable."

"They were friendly, competent and made it very easy to schedule the service."