Get matched with top basement drainage channels installers in New-vienna, IA

"Did a thorough job on installing and inspection."

"Fine, Jack was quite nice to deal with, arrived on time after hours to fit our (7 pm) schedule. He came fully prepared with his license, insurance paperwork, references, etc. Looked at our project, came up with estimate on the spot. He also offered us a 10 percent discount to do both windows at the same time as we were undecided as to do one or two. The price above reflects that discount. He was very good about following up with us a few days later and answering any questions. In the end we found a number of lower bids (those did not include the dirt haul away, so that might be important to some) and we chose one of those."

"In 2017, the water table under our house increased. Our finished basement flooded. I contacted several places, most were unresponsive or had a big sales pitches but couldn't get to it for months. Then Absolutely Dry Basement and Waterproofing called back. They told me what needed to be done and I said go. They put in new drain tile throughout the basement and a sump pump. The price was reasonable. I waited for big rains before posting this review. We had several this year and my basement is absolutely dry. Outstanding company."

"Quality work with a lifetime guarantee on no cracks and a dry basement. I originally had a problem with the way an employee explained the warranty to me. She indicated that it was void because I had not contacted the company within 30 of my brother's death. However, a spokesperson from the company today told me that that was incorrect information. They are restoring the lifetime warranty in my name at no charge. I am pleased with how they handled my complaint."

"Things I liked: David and his crew were extremely polite, personable, and professional. (The "three ps" of a good contractor.) They were willing to work around my schedule, particularly because of the later start. These guys were fast...like really fast. Got my job done in a day! Everything was explained to me, and I got some instructions on care and limitations of finishing over top of their trenches. They came back to do some brief touch-up work the next day, and left everything clean and tidy. David even worked around some of the goofy stuff in my basement. You know, the stuff you might find in a 100+ year-old house. All of the various drains, services, and pipes were left untouched, which is impressive because some of them were veeeeeery close to the perimeter where they were installing the drain. Lastly, my basement is now dry. Had a deluge of rain immediately following the work and I have not seen a drop! :D Things that could be improved on: Price - I mean, a price can always be lower, but their price is definitely fair for what is included. Their system was more expensive than some of their competitors, but there were several things about it that I preferred over others. Punctuality - The digital appointment card I was sent was for 8 AM so I was under the impression that they would arrive then (or soon after). I called at 9 to check in and was told they'd be there at 12:30 PM. This was not a problem for me, but I wish I had been told that earlier. Granted, the appointment I was sent could have just be left at the default time. Either way, not a big deal, but a bit of miscommunication. Bottom line: David and his crew were excellent. I would hire them again. My basement is dry. :D"

"We met with the estimator/salesman Kevin who inspected the entire area, performed measurements and then reviewed the cost proposal in detail with us. He was very knowledgeable and thorough, explaining the process in layman's terms so we had a good understanding of what was needed and why. It was nice to get an idea of the cost right away instead of waiting days/weeks for an estimate. We secured estimates from other contractors and we decided on Tri-State due to the overall cost, professionalism and good reviews/references. Tri-State was able to schedule the job within a couple weeks. They provided us great preparation information so our basement would be ready for them to begin the work without delay. The crew worked over a two day period, keeping dust/mess to a minimum. All team members were professional and worked hard during the process. Clean up of the basement, staircase and outside area was excellent and additional instructions were given to us upon their departure. We have had several good rains since install and have had no water/wetness in the basement. Will edit the review accordingly to let members know how the system worked after a year or so."

"We thought we needed foundation work. They not only told us that was incorrect. They directed us to a structural engineer who would be able to help us. No charge. Most appreciated."

"He did a great job and was really professional! Quality seamless will be putting new gutters on my garage in the near future! i Highly recommend giving them a try!"

"Service One was a subcontractor when we had two of our bathrooms completely remodeled. They had the same plumber come out for the multiple days we needed someone during a three month project. He moved all the plumbing and installed all new fixtures. He was responsive and we could not be happier with our interactions and work completed."

"I called and emailed and they came out and got it done. <br />"