Get matched with top oven or stovetop repair or service pros in North Branch, MN

"Outstanding. James was patient, thorough, helped me find the problem, and walked me through how to fix it! I spent a total of $35 to fix a problem that I didn't know how to fix. It would have cost so much more to bring in a repair pro. I like fixing things myself but don't always know how or what the issue is. From now on, I'm calling Neli Virtual Appliance Repair!"

"It was extremely unfortunate that the triage person answering the phones was so clueless and unhelpful. When someone came out to look at our oven which wasn't functioning, the tech told us to first try cleaning the oven and then he could advise us on possibly replacing parts IF the cleaning didn't work. We paid him a full >$100 trip charge. After cleaning the oven, it worked fine, and the tech didn't need to come at all to tell us to try cleaning it first, as this advice could have been given by phone. Similarly, we had a leaking dishwasher that needed a part replaced which the tech was able to diagnose WITHOUT seeing the dishwasher, however he came over, diagnosed the problem with >$100 trip charge without even needing to look at the dishwasher and then we had to pay for a separate visit to replace the malfunctioning part of the dishwasher. We even had a photo of the dishwasher part that was leaking, but the person answering the phone said the diagnostic trip was a necessity, even though it was completely unnecessary for this knowledgeable tech and everything could have been done by phone. I found that Paul was a pleasure to work with, however Omega charged us >$200 in unnecessary trip charges due to the ignorance of their answering service, so we will never be able to use them again."

"They know their stuff. They are the first company that I call for any major appliance repair."

"GREAT HELP. VERY INSTRUCTIVE IN TEACHING ME ABOUT FURNACE REPAIRS AND MAINTENANCE. ALWAYS RESPONSIVE TO EMERGENCIES."

"Emailed company for an estimate to repair or replace some interior doors. Got a prompt reply and set up a time for the appointment. The owner assessed the job and told us that repair was all that was needed, not replacement. He also gave us some insight into a future job that we are considering and could consider the company for. The repairs were able to be scheduled within a week and the job was well done. Only snag was a little mix up in the time that the job was to start, but this was very minor. Overall we are very happy with the experience. We very much appreciate the experience level of the people we dealt with (Jim and Tom). 
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"The salesperson was clear (mostly) and the work was done on time and well -- finished in one day and cleaned up very well. My one caveat is that the salesperson clearly stated that the work would be done by a local contractor, which was, I guess, technically true, since it looks like a local contractor subcontracted to a group of men (Polish or Russian) who drove up from Chicago and did the work. I was led to believe it would be done by local workers so that was a bit off-putting"

"My experience with Discount Appliance was by far the best experience I have had working with a contractor. If you are in need of air conditioner repair, this is the company for you. I had a very unusual situation and after talking to quite a few others, had really given up hope that this could be resolved. Right from the very beginning the company was helpful, supportive, and extremely professional. They were on time, got the job done, and were overly kind to a very nervous customer. I am truly grateful for their service. This company doesn't deserve five stars, it deserves 10. I plan to recommend them to my home owners association"

"I called for an estimate in October. Chris arrived on time and gave me a written estimate. Between needing to have the city turn off the water for the water meter valve repair and my schedule, we had to wait until after Christmas to schedule the actual work. When I called Chris back to schedule, I was surprised that he didn't answer the phone by identifying his company's name. It threw me off to not know if I had reached the right person. He said he could get the permit for turning off the water. Neither of us had a calendar in front of us so I was concerned about whether he was actually going to write the job down on his schedule, especially since it would be a month into the future. I called a week ahead to double-check. He asked me to recap what it was he would be doing (was it just not handy or did he not write it down?). I reminded him that the water would need to be shut off and that the city would be closed for Christmas so he needed to contact them within the next day or two. He then wondered if I would need to get the permit, but said he would check on it. He called to tell me when to expect the city and when to expect him. Someone else came to actually do the work (that person said Chris was on vacation or out of town). Two other guys came to do the sewer line clean out. They asked me for newspapers; this surprised me. Why don't they bring their own equipment? Later I found the newspapers balled up in a corner. Overall, the work went fine. It's the little things that I found irritating. He turned the water back on and then went out to his truck (I think for a lunch break) but did not tell me until later that the water was back on. When I told him that the city worker had said he could take the key out and put it up by the house and put the cover back on (which would take all of about 5 minutes and would signal that we were finished) he complained about having to do their work. He moved and installed the dryer and the laundry tub and then asked me if I wanted the washer in front of or next to some pipes. I would have (and probably should have anyway) asked him to move the dryer and sink over a bit but he already had them installed. This would have made the dryer vent a straighter shot and allowed it to plug into the wall-now I need to get an extension cord. Why didn't he plan ahead and make sure it made sense before actually installing? I don't trust his assessment on the gas connector-I think he pulled the stove far enough to see the brass supply pipe but not to actually look at the connector. What really angers me is that one of the three of them used my guest hand towel as a rag and left it for me to find. I doubt I'll be able to get it clean. What a waste! Why don't they bring rags with them? If they had asked, I have a box of rags. That's blatant disrespect for property and seals my decision to look for another plumber for next time."

"service provider sent by American Home Shield was excellent. The only issue I have with home warranty services is that they do not send their repair companies out on the week-end, even in an emergency. The customer service personnel is less than enthusiastic or helpful."

"From the first contact to the last, dealing with GCM was fantastic!  I put a job up for bid with four contractors that I found on Angie's List, and they were very prompt in contacting me - not quick enough to show they didn't have enough to do but not so long that it appeared they had too much on their plate.
I set up an appointment to meet with Ben Meints to come out and look at what (I thought) needed to be fixed.  He arrived promptly and was professional and personable throughout the entire appointment.  We covered my initial concerns, and then proceeded to look at each area of repair.  One of the big problems was potential interior water damage due to several leaks in a pair of windows and the basement area almost directly below the window.  After having dealt with many contractors over the years, the level of attention to detail in his examination of the problem areas showed through.  He was able to get to the true source of the problems by asking questions about what I was seeing, as well as looking at other factors and really just keeping his eyes open.  Best example of this was when talking about the back deck, he started asking about the materials, any water issues around the sliding door and the basement area below it.  What I thought was an issue with pest damage (the subfloor between the main floor and basement had been chewed through by mice) turned out really to be an issue with the flashing and j-channel between the deck and the house.  Long story short, Ben was able to determine that the repairs that were truly needed were not as extensive as I thought they would be, and based his recommendations on what was needed to repair the damage and stop further damage to those affected areas.  I was initially thinking in terms of tens of thousands of dollars to repair the damage, and was relieved and pleasantly surprised when the estimate came in at a fraction of that.
When the work was to begin, Ben and the crew (Zach and Tom) showed up promptly.  (They actually showed up earlier than I thought they would, which was a pleasant surprise.)  The repairs went off without a hitch, and their pride in their work showed through.  They were also respectful of the fact that my wife was working from home that day, and made sure they had minimal impact on her work.  While all of the work couldn't be completed in one day, they got more done than I thought they would, and it was done well.  They updated my wife on the progress before they began to clean up and prepare to leave, as I was still at work.  I walked in just as they finished updating my wife on the progress, and they still took the time to go over the repairs with me and show me what had been completed and the remaining work to be done.  When it became apparent that the weather would not allow them to complete the repairs the next day, Zach let me know he would return the next day the weather wouldn't interfere.  He and Tom returned the following day, and the repairs were completed as promised.
In all honesty, I contacted GCM because the general contractor I normally used was unavailable, and I needed the repairs done before the damage got worse and winter set in.  After working with GCM, I think I have found a new first option for general contractors.  They take very good care of their customers from start to finish, and I would recommend them to anyone.
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