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"Great communication. Clean and very professional work. I had other contractors from different trades here at the same time and Baj Electrical really stood out as professional and respectful. The work was done as explained. I could not be more satisfied."

"John arrived on time. He was personable and professional. He installed three ceiling fans and switches. The job was done well, and the rooms were clean when he finished. Couldn't have asked for better results."

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"Two Heritage plumbers replaced a leaking silcock that was long in need of replacement at our home in Methuen, MA. The two plumbers did a great job, were very professional and had a great sense of humor. Very happy with the quality of work. Ted "

"They do the job quickly and efficiently, but there is some minor issue, but everything is good."

"Timely done and great service"

"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"STAY AWAY. Numerous issues and they will cost you more money without you knowing it. I just found out that I was on a **DO NOT SERVICE** list (after all the grief they have given me.) I am ticked off. Here is a summary due to the character limit: 1. They installed a faulty HTP tankless hybrid water heater. I argued with them for what I think was a good year before a HTP tech finally determined that I was right. Replaced it with a Rinnai RUR199in. 2. They took (stole) my oval ductwork and replaced it. I was fine with the replacement. I looked the other way but it was expensive and they never asked - they just hauled it away. Most homeowners probably do not realize how expensive and unusual that oval ductwork is. I could have even recycled it at a profit. 3. I recommended them to a neighbor only to find cops all over their home one day. Their plumber stole their special needs kids controlled medications after having them go into other rooms to turn on and off the faucets. I just chalked it up to a bad apple. 4. HUGE ROOKIE mistake. They short-cycled the new air handler. Vent was right next to the main return (2in. away.) Unecessary wear and tear, high electric and gas usage, and discomfort. Whatever was coming out was immediately suck back in. Unfortunately I did not realize this until a couple years later. 5. HUGE ROOKIE mistake. They never installed the 2-stage wiring. See directly above. Look it up. HUGE discrepancies in temperatures and sky high bills. Premature wear and tear. I wrote Freddy Jr. about this which might be the reason why I am on their list. But still, that is their job to get it right and not mine. Most people would have no clue for the life of their system. 6. They did not hook up the high-limit kill switch/float on the condensation pump which led to a flood and destroyed antiques. I hooked it up in less than 10 minutes. 7. I was told one day that the original manger was fired because he was skimming clients from the company. 8. There is no check valve on the recirculation line which they installed on the new tankless they replaced. I believe it is code and now I have to hire someone else ([business name removed]) to fix their screwup which likely killed my internal recirculation pump. Again, unecessary wear and tear along with high energy bills. I was willing to look the other way on so many things but the truth is they get away with this because most homeowners do not know any better. In other cases, I figured that no one is perfect and we all make mistakes. But then to find out that I was blacklisted a few years later because I called them out on their BS after I needed their help yesterday? The only thing I can think is that I ended up costing them more money on things they should have done properly in the first place. It is a company that needs better oversight and apparently has awful management. I am not bragging but I have an advanced engineeering background creating petroleum engineering training material for big oil (aka plumbing on steroids--makes this look like childs play), programming, developing systems for hydroponics, working with heat and waste recovery systems, fixing combustion engines, and building computers for over 20 years. My point is that I noticed a lot of things that most people would overlook because I know how many things work. I called them out and that is the only explanation as to why I could have been blacklisted. But do yourself a favor and go with [business name removed] or [business name removed] instead. It is not to say that others cannot screw up, but this is my experience with them and the straw that broke the camels back. Mention that you read this here and thank you. Perhaps the next company will not mess you up under the guise/protection of teamsters and protectionist unions that overcharge with ridiculous licensing requirements that ends up meani..."

"DO NOT HIRE FOR HVAC. Cotti Johnson has been the single worst contractor I have ever dealt with to date. If you have a simple HVAC repair, they may be able to do it but it's a gamble. If you have a large HVAC related work to be done, do yourself a favor and hire a company that understands the equipment they're dealing with. Where to start... I hired Cotti-Johnson to replace my old oil boiler with a modern heat pump system as the main source of heat for my house. Thomas Kelly, who was the initial person that came and made recommendations on the replacement system, should not be in the business of recommending heating systems to people. First of all, there's no heat load calculation of any kind, which is the first red flag but I didn't know any better at the time. They simply guess based on the size of the house without knowing a single thing about insulation or any other factor. Second mistake was recommending a single indoor head for an entire first floor that's separated by stairs in the middle of it. My initial concern with this was dismissed by Thomas who simply said "just give it a try!" Unfortunately, we're now stuck in a position where we can not remove the old boiler because the new system simply can not heat our first floor evenly. We have hot side and cold side and unfortunately our dining room is now permanently cold. It has been months of unanswered calls and emails and numerous back and forth to come up with a solution with still no end in sight. They do not return calls. Third mistake was installation. It took weeks to convince Cotti-Johnson and countless ignored calls and emails to get them to fix a mistake they made with the original install. Even then, they had to make multiple trips to finally realize they didn't account for line lengths accurately and undercharged the system. They finally did admit this and properly charged the system. They simply did not know how to deal with the equipment they're installing. I had to ask for proof of exactly how much refrigerant was being added in order for them finally do a proper calculation and add correct amount of refrigerant. Hire a diamond certified contractor if you want a Mitsubishi system and do not want to deal with these kind of amateur mistakes. Even after they finally did charge it to seemingly proper levels, they never installed back the brass screw caps for the outdoor unit or put the cover back on all the way. All around careless and amateur work. To add more insult to injury, I have been trying to get in touch with Cotti-Johnson for over 3 months for correcting inspection results and so far all of my calls and emails have been ignored. Learn from my mistakes and avoid this company at all costs."

"Reasonable price. Work performed as expected."