Get matched with top fridge, freezer or ice maker repair or service pros in Oakwood, IL

"They did a great job"

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"I called Ray's in somewhat of a panic because I was worried they wouldn't be able to come out soon and maybe my 14-year old furnace needed something major. The person who answered the phone was courteous, apologizing that they couldn't work me into their schedule that SAME DAY until 3:00. I was ecstatic. Lou arrived promptly, quickly found the problem, replaced a $280 part, and checked the filter. He said I had a few more months left in the filter so didn't need to replace it until this spring. I couldn't ask for better service. Thank you."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible! Only used Chambers because Whirlpool sent them my service request. Had to leave my mom with tech in so I could return to work, so I wasn't even there to find out what was wrong BUT told him to call me when he knew something. I got vague blurb of the problem and my mom saying he said he broke something on the unit!? Took 3 days and me calling office twice before tech finally called me! And NOWHERE on the paperwork does it state that HE caused more damage to the unit than the original problem!"

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"In fall 2016 we replaced our 30-year-old refrigerator with a new energy-efficient LG model with top performance ratings. All was well for eighteen months, but on May 9, 2018, food in the freezer compartment started to thaw. LG asked us to contact their local authorized service representative Eagle Head Enterprises. A nice guy from Eagle came on May 14 and diagnosed compressor failure. (This was the service performed.) Installation was scheduled for nine days later. So far, so good. On installation day, May 22, Eagle Head did not show up; they didn't call; they didn't answer the phone. The following morning they apologized, but rescheduled not for the next day, but for eight days after that. On May 29 Eagle repairman number two arrived. After forty minutes, he told me he couldn’t fix the unit, that it would be "dangerous, a liability." He said he doesn’t call LG, that I should call to see what to do next. I called LG, but they said of course that they had to talk to Eagle. After they got hold of him, they switched me to their second representative which was an hour away in Bloomington. Those guys were able to replace the compressor and restore function. However, we had three weeks without a fridge waiting on Eagle Head Enterprises."

People pleasing solutions since 1984. Popejoy Incorporated is the premier dealer of all the latest commercial and residential products including Trane, Weil McLain, Generac, Northstar Products, Delta, and many more.

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"