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"Fast and professional"

"I was delighted when I hired Quality Craftsman LLC to help me install a shower in my bathroom. I have had a Jacuzzi since my husband, and I bought this house 37 years ago. Three men came and worked on tearing out my jacuzzi and building a shower. Quality Craftsman was the only company that would build a shower the size of my jacuzzi. Other companies wanted to build a smaller shower. I would have had to replace my entire floor tile if a smaller shower had been built. What a relief it was that I found a company that met my expectations. My jacuzzi had worked great all these years, but suddenly, one of the jets developed a leak. I could not find anyone to find the leak, so I had no alternative but to change the jacuzzi into a shower. Then I found Quality Craftsman. You would think this would be a noisy job, but this was the quietest job I have ever seen done by these three workers who put in the shower. Before they started, a sales representative came to my house and helped me pick out the design of the shower tile. I could have chosen white, which would have allowed this job to be completed quicker, but I chose a fancier style they had to order. Now that it is in, I am glad I picked out what I liked. The wait was worth it. They worked quietly and built a shower I was so pleased with. Plus, all of the workers were so polite and respectful. I canâ t go without mentioning how great the Administrative staff were. Their goal is toa is to see that the customer is happy and I was. The shower built had a seat, grab bars, two shower heads, a caddy, and glass shower doors. The floor was made up of a material that doesnâ t allow one to slip. I wish my husband were still alive. He would have just loved this shower. If you want a nice shower, I suggest this company. They have all different styles of material to pick from. If you want something you like, go with Quality Craftsman LLC."

"Great, prompt work and very professional"

"This was truly a nightmare, they lied to us from day 1, insisting we did not need a permit. The contract was signed on April 30, 2022, we fired them on Sept. 12, 2022, 4 1/2 later, both our bathrooms were demolition and not even a quarter of the way finished. The workmanship was extremely sloppy, the design plan was not followed, yet they requested 90% of total payment. When you see the name CMK Construction run quickly the other way. save yourself alot of heartache."

"Nick and his team were amazing they spent the time with all the little details. All the work was above standards. I highly recommend them for services"

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"I called JJM plumbing after another plumbing company told me that I would have to tear down part of a wall to change out our water heater. I spoke with John who was very nice and he later gave me a quote. He came out the next day and with some hard work was able to replace our water heater without removing the wall. They were professional and very friendly. I know I will definitely use them for anything that may happen in the future and recommend them to everyone in need of a plumber. Great experience!"

"From bad to worse. The day after they primed the pump, I went to use the pump & there was no water. The priming had failed. I made several attempts to contact Pruitt via email, Facebook & leaving phone messages. The one time a phone call actually got thru to him, he told me he'd call back in 10 minutes as he was on the road. I'm still waiting for a call back. This is the worse I've been treated by any business . Astonished to see they did not guarantee their work when procedure failed. Sad thing is, up until now, I thought very highly of this business & their professionalism & the owner. But when a company refuses to guarantee their work and refuses to respond to an unsatisfied customer complaint, something has gone terribly wrong with the business and or owner."

"Price was high but company did utilize discount.Woek was perferformwd as described in an efficient and timely manner"

"My review has not appeared on the Performance Air primary site which consists of positive reviews, so I'll try to replicate here. I've also contacted the BBB. Company ads indicate "service 24/7" which is misleading. Yes, you can speak w/ someone at the company, but they can't or won't send a tech 24/7. Our a/c went out Sat evening, 9/16, and they said someone would be out Tues, 9/20. When I said that won't work they scheduled us for the next day, Sunday, between 10a and 2p. Needless to say they didn't show. I called dispatch to see when someone would arrive and was told the tech was delayed on another job. Finally about 5:30p I was told "you're not on the schedule." A wasted day in the heat when I could have called someone else. Our Trane unit (bought from Performance) is less than 8 years old and is maintained only by Performance Air via a service contract. The company is eager for us to replace the unit. When Trane and other brands are properly maintained they typically last much longer than 8 years. The company overcharges on parts, which I've called them out on and had the price reduced (check the records if they'll let you...you have our permission.) Hughes Gulfport FL"