Get matched with top swimming pool or accessories repair or service pros in Palmetto, FL

"Fantastic. Leslie went right out to check the pool when we hung up. They have been fantastic and their service and follow up is amazing."

"It went well. The young man was here for 75 minutes and fixed two leaks. He was very nice and very good. The charge of $400 for 1 hour and 15 minutes was a bit steep. He didn't use any specialized equipment, just him diving in the pool and checking the leaks with colored liquid."

"This is the best company and has the greatest staff. Chris goes that extra mile to make sure our pool is clean and the systems are running. He always checks with us to make sure he exceeds our expectations. The company has been excellent at fixing the equipment whenever it needs it. The prices are competitive and reliable."

"Pete came the same day we called for an estimate and explained everything. We hired him on the spot.  His price isn't the lowest, but it is worth it because he is so reliable and our pool looks perfect.  He has taught us a lot and takes pride in his work. He treats every pool as if it was his own.  I would highly recommend him."

"The whole process took about 30 minutes. Check the whole system and added 80 lbs of salt. Updated the water and salt contains and rearranged the hard water percentage, to provide a softer water output. The serviceperson was on time and double check the system. He was very knowable and professional.
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"From the initial phone call to the office to the completion of the installation of my new heat pump, Ten Plus Service, was courteous, knowledgeable ( I couldn't get over how much Judy, the office manager knew - more than many repair people who have come to my home previously) and efficient.  Not only did they not waste my time, but more importantly they didn't waste my money.
They could have easily pushed for the repairs, so that it was done with them.  Instead they advised me what the best course to take would be, and they had no guarantees I would purchase the heat pump from them.

While they were on site, they also noticed my Navigator wasn't working correctly, and told me what the problem probably was, but as their rates were higher than many of the local pool stores, it would make more sense for me to take the cleaner locally for repairs, instead of paying them to fix it.

I did learn an important lesson from them -- in the future when I am going to buy an appliance or an automobile, I am going to ask the service department which units/cars they have performed the most repairs performed on, so I can be aware of potential future problems BEFORE I make the purchase.  The sales department or the local store is not who is going to be honest about failures (if they in fact are aware of them), they just want the sale/comission.  I had actually never realized this before how valuable the service techs are -- thanks Paul and Dexter of Ten Plus Service.
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"We contacted Pure Pool service and they came out right away and looked at the pools we have and gave us a quote and a recommendation on some minor things that need to be fixed (like a new filter, etc.). We were impressed with their professionalism and with their responsiveness. My husband chose to use the company that our neighbor uses, but we will definitely keep this company in mind. It appears to be well-run and organized.
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"Excellent, courteous service! Will use again!"

"Jemstone Pools is a great company to hire for Pool construction and maintenance. We are very happy with the service provided by Myron who is very professional and always goes out of his way to make the customer happy. We would recommend him and his company to everyone."

"This was one of the most frustrating experiences that I've had as a homeowner and a review that I write with very mixed emotions.  I will start by saying that my pool looks great and I'm overall satisfied with the work done.  However, the reason that I went with this company was the reviews on this site talked about how involved the owner was with the process and the great communication and service.  This was not my experience at all.  I don't want someone having the same experience that I did because they didn't have a counterpoint.
Shannon the owner was not involved at all.  Subcontractors did every part of the work and he didn't show up at all except to fix issues caused by poor workmanship on the pavers(they were sloping toward the pool in 3 places) and drains.  During a job like that, communication is an important factor to the homeowner.  The Pool company may have done hundreds of pools, but this is my first. We never knew when there would be work done or not and couldn't seem to get any information without repeated phone calls. When I discover an issue like the sloping of the tiles which is of major concern, I would like to be able to discuss it with the owner as the installation people tried to pull a slight of hand trick on me with a level and then exited stage right without fixing it at all.  However on most calls, I just got voicemail which normally isn't a big deal.  The problem is that to this day, neither Shannon or his salesperson John has EVER called me back.   I don't like having to chase someone to get a response.  I wouldn't say they were avoiding my calls as they were always received warmly, so maybe they just never check their voicemail.
It's been a very frustrating experience and it may be that they were busy with another job and I got lost in the shuffle.  However, my money is still green and I'd like to think that my job, small as it may be, is a little more important than I was made to feel.   
All in all, I'm pretty satisfied. The price was good, the pool looks good, their communication just stinks.
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