Get matched with top spray foam insulation pros in Penn Yan, NY

"5 stars all the way - this is an exceptional company providing an exceptional service! From the first contact to the last, every interaction was friendly, professional, and informative. I could not ask for anything better or more! The service itself (spray foam) is an absolute game changer. I didnâ t expect to feel the difference so quickly, but I literally noticed just walking in the door. Everything is more comfortable and my furnace is on considerably less than it was (even in colder weather). An electrical contractor who stopped in to finish some work noticed the difference, and he had no idea we were having work done! Highly recommend, A+++! So thankful we went with AB Insulation :)"

John Betlem Heating & Cooling is a 3rd generation company founded in 1941. They provide Residential HVAC, Electrical and Insulation Services to Rochester, NY and the surrounding towns. John?s slogan that still holds true today is to do ?whatever it takes? to satisfy customers.\n\nJohn Betlem is a premier family operated solutions provider, passionately committed to the health, safety, and comfort for all they serve.

"Had a few issues, but that is to be expected any time you hire a contractor. Everything was perfect when they were done. Pat, the crew supervisor, displayed outstanding customer service and expertise. They did spray foam, dense pack fiberglass, and sheet rock in my home. All work was done well."

"Hired the crew to spray foam under a 1800s house, they handle the challenge well and delivered quality results. Everyone was polite and professional. Would work with them again."

"I have not had the work done yet but am so pleased with the sales person, James East whose efficiency, courtesy and enthusiastic attitude are to be commended. His conscientious attention to providing cover on my roof until It can be done, relieves my anxiety about more water damage. I will be happy to provide another survey when the job is done. Thanks and gratitude to Angi for the wonderful service you provide. Bernadine Turchetti"

We take great pride in offering the best possible experience with our expertise, quality, and customer service. In order to understand the needs and expectations of our clients; we take great care to work and communicate with everyone in a professional manner. It is our mission to exceed our clients expectations by providing excellent workmanship and complete customer satisfaction, from the start of each project to its completion. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Did you know that Orkin does Insulation? Our more than 100 years of pest control experience began in 1901 by then fourteen-year-old Otto Orkin. In that , we've become a leader Pest Control as well as an expert Home Insulation. Orkin - We can help energize your home. \n\n

"I had spray foam insulation in my crawl space basement installed. M&R was helpful with answering questions and completed the work in a high quality manner! I will hire them again in the future!"

"Arrived within projected time frame applied rimnely to treashs behaved in a professional manner was responsive to questions."

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This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

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