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"Overall they did NOT do what they were paid to do. 1) They were paid $25,000 to document and remove the contents and on numerous occasions they opened a drawer and took one picture, or they missed an area entirely. I would say about 30% of the contents were documented in this way. Their job was to document everything so we could file a comprehensive claim. I personally spent over 150 hours working on the contents inventory to make up for their shortcomings. 2) They were paid an additional $5,691.95 to clean some of the contents that could be salvaged. Numerous items, we can only document 14 of them, are missing from the cleaned contents totaling a value of over $7,000. WDR's response was oh we made a mistake and disposed of those items and you will be reimbursed by the insurance company for their value (of course depreciated) so no harm was done. Of course there is harm!! These items had not only material but sentimental value! We lost everything in my parents home of 50+ years and they just threw the things away. Very Very unprofessional. 3) In the boxes of items that were cleaned and returned we have found items that were never ours, how many people have they switched or lost items on??"

"Excellent Service from planning through Execution and installation to final fine tuning. The folks communicated well and explained every detail of the step. Got permit and inspection done. It was seamless. Thanks. R."

"They did a good job, and we were pleased."

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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"Stan is the man!  He spent an hour going under the house to inspect a leak and possible leak.  He caulked the leak from outside and didn't find any leak where there was a possibility.  After that he was going to clear the bathtub drain but after he opened the overflow found it was a problem with the stopper not working properly and fixed it in minutes.  He didn't try to overcharge me or scare me with overkill repairs on the leaks.  He was honest, hardworking and knew his way around the pipes!  I will definitely use him again instead of the big companies I've called in the past who always have hefty bids for unnecessary preventative work.
"

"I am re-landscaping my yard and had used Nato before for a small project and he did a good job for me so I asked him to bid this project. His price was competitive. He and his crew arrived promptly, completed the job on time and did quality work. I installed some irrigation lines and landscape lighting conduit during their job and I was pretty slow and it delayed them from filling in their trenches. Nato and his crew were very patient and Nato actually helped me at one point since I was such rookie. My landscape architect wanted the drains to be done a certain way and while it was not the usual way Nato did drains he was fine doing it the way that was requested. I would definitely use him again and told him to use me as a reference."

"EDI renovated our house in Mill Valley around February. They remodeled our kitchen, opened some walls that helped improve the amount of light coming in to the kitchen and to have more open spaces. They built a bathroom and a restroom in our existing house, replaced two windows and replaced the floors. There was a bit more work around. The experience with EDI was very positive for us and we are happy to recommend these guys to anyone who is looking for a good contractor."

"SGK came out and replaced 4 of our windows earlier this year. The team was professional and helpful from the office staff down to the installers. We love our new windows and we won't hesitate to use SGK again for future projects."

"Perfect, great job, completed set up in 1 day with 2 guys. Was very accommodating and respectful. Left the area clean. Having him come back to install a kitchen faucet."