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"Although we contracted and made an initial payment (1/3) on February 27, by mutual agreement the work began on 13 April 2015 to allow the work-site to dry out from the winter weather.  The contractor made incredible progress in the first two weeks demolishing the old deck & garage porch, pouring footers, raising the frame & putting on the roof.  The first crew was very hard working, here early in the morning, & leaving late in the afternoon (after cleaning up the area each day).  When rain was in the forecast, the crew would ask if they could make up the day on Saturday, which they did.  Everything we saw in the first 2 weeks was consistent with our previous great experience with Fox Creek 2 years earlier when they replaced all our siding, windows & doors. The only problem at that point was that a plain black roof (25 yr) was put on instead of the architectural roof (lifetime warranty) we asked for.  The contractor acknowledged the error and offered to replace the roof at no additional cost.  We had originally only contracted for 2 skylights so we asked if he'd install 2 more at no cost versus replacing the roof and he agreed.  We were told that everything was on schedule to complete the rest of the job in 2 weeks.  We made the second (of 3) payment on April 29 which was when the excavation work below the porch/deck was supposed to begin.  No one showed up to start this work for several days and when they did (it was a different crew from the first), they typically showed up around mid-morning and were gone by mid-afternoon.  We had beautiful weather during this period in which very little work got done.  The contractor claimed they were having trouble getting the supplier to deliver sand and crushed rock.  Since we're located in St. Mary's County which is a bit of a distance from the contractor's home base in Crownsville near Annapolis, they decided to use "local" suppliers & subcontractors (electricians) rather than those they normally use.  We found out later that the sand & gravel supplier was located in Brandywine about 40 miles from here (there are plenty of suppliers right here in the county).  When the sand & gravel finally showed up at 10:00 am one morning about the same time the crew arrived, the crew directed them to the spot they wanted it dumped and then everyone left shortly after that without doing anything.  We knew by then that the job wasn't going to be completed anywhere near the 3 & 1/2 week total time advertised.  The predictable springtime heavy rains started and we were delayed even more.  The week of May 11 was the first week we could see some progress each day.  The end product was beautiful.  A paver retaining wall was put in all around the perimeter below the deck/porch and in between the concrete slab under the porch and the pavered patio area below the deck.  

We couldn't understand why the remaining work on the porch above couldn't go on while the below work was going on.  Wiring had to be put in, and also all the finish work (soffets, gutters, trim work, ceiling made of soffet rolls - looks very nice).  Most of the holdup turned out to be waiting for the "local" electrician to show up.  The electrician (Goudie) wasn't really all that local but was from Waldorf 35 miles up the road.  Our contractor had to threaten, cajole and/or beg Goudie to show up and install wiring so that the finishing work could be done on the porch.  We begged our contractor to get another licensed electrician (there are plenty of good ones right here in the county that we've done business with).  Anyway, once the electrician showed up we had to get them back several more times because they'd forget to do something we'd asked for or they didn't have a part and we'd end up in the same waiting game.  They did end up getting shamed into sending an electrician on Sunday of Memorial Day weekend to put in 2 ceiling outlets they''d forgotten to put in, but we still didn't have any fans or lights to enjoy that weekend, by which time our contractor assured we'd be enjoying the porch.  You don't EVER want to do business with Goudie Electrical.  

To make a long story short, after a lot of nagging to get a lot of loose ends tied up, the work was finally finished and inspected the Thursday (the day) before this past 4th of July weekend.  The porch & deck are absolutely beautiful (we'll attach pictures if we can figure out how to do it - they will speak for themselves).  We got some extras that we asked for like 7" wide Azek boards along the tops of the vinyl railings inside the porch to serve as a counter top for setting drinks or small plates of food or snacks, which we've had a lot of nice compliments about.  They're the perfect height for pulling a barstool up to.  One of the things we didn't get that we expected was a decent landing area at the bottom of our deck stairs.  The crew threw grass seed and straw there.  When we asked about getting some sort of solid landing, they shoveled out the area and threw some leftover crushed rock on it and tamped it down.  When we asked if they were going to finish it (we told them they could use some of the many wall pavers that were left over) they said the wall pavers would require digging too deep. We offered to pick up (and did) some square flat stepping stones from Lowe's which we left for them.  One of the younger fellas who was there one day to meet with the inspector and had no tools just laid the stones down, stomped them down with his feet and let it go at that.  The area was not level and a downpour that evening directed a steady flow of water from the stones across our concrete slab.  We didn't bother asking again, just tore it up last weekend, leveled and tamped it down properly and reinstalled the stepping stones ourselves.

Our sense through this whole experience was that there was nobody in charge.  Besides the first crew that started the project and came later on one day to install all the soffets and gutters, it appeared to be young fellas without any on-site direction or supervision.  They did a lot of good work but there was a lot of unfinished work that we had to call our contractor up to get fixed.  If we lived closer to Annapolis or the DC metro area, this would probably have been a much better experience.  They do good work at a fair price and the owners are very honest people and have the best of intentions.  But they appear to be ill-equipped to do business in St. Mary's, southern Charles or Calvert counties or other more distant locations.  I did mention to the owner that if he wanted to do more business here he needed to do more to establish relationships with truly local suppliers and subcontractors.  Communications also need to be improved all around - with the crews, between the partners, with suppliers, subs and us, the customers.  We had the sense that the crews didn't really enjoy coming here and that we were kind of at the bottom of Fox Creek's list of priorities due to our distance from their home base.  As much as we love the final product and will enjoy it and show it off for a lifetime, we couldn't go through the aggravation again.  We would encourage folks from the Annapolis and metro DC areas who are considering a project like this (or folks who aren't in any kind of a hurry to get a project like this completed in a reasonable amount of time) to give Fox Creek serious consideration.  

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"If damage occurs to inside the house during installation of siding they will not cover any repairs. A hole is in our bathroom wall now and they will not fix it."

Home contractors

"American Home Contractors replaced my home's roof and gutters. I had an excellent experience from start to finish. John, the Project Coordinator, was professional, attentive to my needs throughout the project, flexible with the scheduling, and willing to work with me on the price. The project was completed in a timely manner and the workmanship was great. I would highly recommend American Home Contractors!"

"Better than I could ever have imagined. If I could have given them A+ in all of the categories I could have. They replaced my roof 2 years ago and I had the same great experience with them. They were very helpful in guiding me on navigating me through the insurance process. If you need roof or siding work done, look no further than S&K. You will be happy that you did."

"We contracted with them to install windows and insulated vinyl siding in 2016. They completed the work on time and at budget. They were very agreeable and the installation team gave us some sound advice during the installation. Since we have an old house, there were some surprises along the way, but the installation team solved them in real time and we ended up very satisfied with the job. We saw an immediate decrease in heating and cooling costs that persists to this day. Recently, some of the window casings came loose. We called them and they sent a repair crew immediately. They've been consistently easy to work with, reasonably priced, and have given us quality work. We definitely recommend them."

"Arrived as scheduled and completed the repair within about an hour. Assessed overall condition of (19-yr-old) roof--i.e., should be replaced, probably before winter.
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"Quick summary: We could not be happier with the level of service, quality, and professionalism we received from Mackay. We have already recommended them to friends and would wholeheartedly encourage anyone who needs their roof repaired or replaced to retain Mackay. They exceeded all of our expectations.
The gory details: We recently moved into our new home in DC, knowing that the roof on our 1920's rowhouse had the original tin roof that had been poorly maintained. After a moderate rainstorm caused some minor leaking in our second floor ceiling, we realized we couldn't delay the roof project any longer. While we received a few different estimates, Bill Jr. was able to come out the very next morning and actually talked us out of a few of the more expensive fixes as being unnecessary, saving us about $2,500 in the process. Even before we hired him, he also took an extra 20 minutes out of his day and, expertly employing some duct tape and trash bags, MacGyver'ed part of the roof covering that had been missed by the emergency repairman we retained to cover the roof with a tarp. He explained everything clearly and helped us understand why a total roof replacement really was necessary and why a repair would be insufficient. 
If we had picked on convenience and price alone, it would have been an easy choice. They started work the next day which was an unbelievable turnaround from estimate to work, since  most other companies couldn't start work earlier than two weeks out. Their estimate was $1,500 cheaper than the next closest estimate. Not only that, but they included the cost of any roof wood/beam replacements in their estimate, while other roofers gave us conditional pricing estimates and most would not guarantee a total job cost. Not only that, but they finished the whole job--a total roof replacement, including gutters, mansard, some rotted wood (included in the price!), and two skylights--in a single day. The quality of work was top-notch, the new roof looks great, and we have had zero leaks or any other problems, even in crazy downpours.
They weren't just cheaper and faster. Bill Jr and Ben are great guys, they will give you their honest opinion, and they throw in a rocking Canadian accent for free. They did everything they promised and exceeded our expectations in every way. We recommend them unequivocally.
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"It was a positive experience. We worked directly with the owner. He was very honest and knowledgeable. He took the time to answer all of our questions and did a great job matching our existing siding. He would be my first choice for any future roofing or siding needs."

"The provider was called regarding a gutter issue. When the provider arrived, he checked the roof and told us that it needed repair or replacement. He gave us estimates for both. Based on the estimates, we decided to have the roof replaced and at the same time, the gutters would be repaired. The roof looks good, however, we have not had any heavy rain since that time to confirm the gutters are fixed. We put down a 1/3 deposit on the roof and have not received a copy of their signed contract nor the 50 Year Transferable Warranty, which was the selling point of having the new roof put on. The morning the workman showed up to replace the roof, they asked my husband for more money up front. He said no, that in compliance with the contract, they would get the balance after the roof was replaced - that is what we did. They have been paid in full. We have tried to reach Jack Walker, the owner of Home Pro Roofing & Remodeling, since the roof was replaced and we have been unable to reach him via his office and cell phone numbers."