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"Since we are looking in to buy in Ohio, Mark could not work with us due to not being licensed there.  He was very helpful and spent several minutes on the phone answering questions and helping me understand a couple different unconventional loans.
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"Despite the insane delays of the pandemic and my project considered 'non-essential' - I had started project 2/2020 - they finished 8/2020. It sounds bad but they kept me informed and once project started they took care of all the challenges along the way. Great crew - skilled, neat and courteous. I knew from the 1st 5 minutes of Curt's visit that I was in expert hands to handle the entire project. He was professional, worked with my personal tastes and needs and the final product is beyond my expectations. His estimates were accurate, he was fair with add on's (so were team that dealt with them) and handled the issues quickly and fairly with manufacturers and subcontractors. They were also good with communicating what would happen each step of the way so I could adjust my 'in house' business around them with limited hassles. What is different about them - and made a big difference for me - was that they order and warehouse every element - cabinets, hardware, plumbing fixtures, appliances, trim etc. and don't start the job until its ALL ready - so once they start there are no delays. This helped avoid all the 'supply chain' issues of the pandemic. It may mean waiting - but when you're dealing with NO kitchen /bath - you want the job done as quickly as possible. The delays we dealt with were more part of the process than gaps in scheduling due to poor management of contractors and crews. That also made the entire process less stressful. I would definitely work with them again and recommend them highly."

"????? Excellent drywall installation and finishing! The work was done professionally and the results came out flawless. The walls and ceilings look smooth and perfectly finished, ready for paint. The crew was on time, respectful, and kept the area clean while they worked. You can really tell they take pride in their craftsmanship. I?m extremely happy with how everything turned out and would highly recommend them to anyone needing drywall installed or finished."

"Very good prompt, efficient very reasonable and went the day for the estimate and do the job."

"I hired Tim to replace a broken pipe. He arrived early and completed the repair quickly and efficiently. I will be using them again for more projects."

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• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


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"He was knowledgeable, neat & clean. He did a good job."

"Very well very pleased with the service"

"We couldn't have completed the project without the help of the his team. He was an integral part of our success."