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"We called on a Saturday and left two messages on what seemed to be their emergency response line, no callback. We had used them before for a large job just a month ago so I had one of their plumbers' numbers, texted him and never got a reply. Finally on Monday I got a response - if this had been a larger leak I would have stopped right here and called a more responsive plumber. We were contacted on Monday and they said they could come out that afternoon, I met them at my house within the contact window and got several notices they were coming via email and phone call. They were prompt and responsive once we got them on the job. Two plumbers came out; the lead plumber said he could replace the valve, but then said that they really should replace both hot and cold valves since they both were old. He gave me two quotes, one where he replaced just the leaky valve and the faucet install and it was somewhere around $325(!) - the second where he did both and the faucet for $275. Both of these were more than I wanted to spend and I was pretty confident about my ability to replace the faucet, so I said specifically "I want you to only replace the hot water valve, nothing else". According to the itemization on the receipt, this should have been around $160 or so. They go get parts and get to work on it, but then after a little while they ask me about re-using the faucet, if they could damage it to get it off. I was definitely confused and alarmed at this point, they were supposed to just be replacing one valve - I come into the kitchen and they had started pulling out the old faucet and already pulled off the old lines that came up from the valves and effectively damaged it to the point that we had to proceed with the new faucet. I was upset about this and they offered to discount the total price by $50 to compensate for the misunderstanding if we proceeded with the faucet replacement; apparently he had thought I was going with their first quote. He went ahead and put in the new faucet and new lines up to it from the valves, and replaced just the one broken valve. I was glad to have the new lines put in as they were more secure and the work was done neatly. I did have the wrong faucet type (no sprayer). and had to go back myself and swap that out after they left, but that was my fault for purchasing the wrong type - a warning would have been nice, but they did what I asked and I can't fault that. Overall, I was put off by the "upsell" nature of the call - it felt like they were adding work to bump up the price and I have already spent nearly $4000 with them replacing pipes this year, so that felt like they were trying to just milk me. And while I think it was a mistake and the guy really just didn't hear what I said, I ended up ultimately paying for work I didn't really want done - it was discounted enough that I wasn't too upset though. Michael's has never been the cheapest option but they do good work, so I didn't mind getting my major pipes replaced through them. I don't think I will call them for smaller service issues again though, and it seems I can't rely on weekend service from them in an emergency."

"Advantage Plumbing arrived at our home within an hour and a half of being called. Both the person who initially answered my call, as well as the technician, were professional, attentive and knowledgeable. I recommend this company to anyone looking for a plumber expecially in an emergency situation."

"He discovered the issue quickly and offered good advice about how to proceed. He got it working then and advised us we should buy a new one rather than put so much money into repairing the old one. He never pushed one way or the other. He simply gave me the options available."

"Brian repaired my master shower, something I had spent 2 years not wanting to use because of all the problems. He was professional, courteous, efficient, and barely made any noise or created any dust! And my shower looked like new after he left - and functions like a new shower. Can't get any better than that. I will definitely call Brian again if I have any work that needs attention at my house."

"Kevin and his team did a great job. We had water damage from a broken water heater which had flooded. They helped us problem-solve some unique repair issues as well as provided assistance refinishing the affected area. We would use him again."

"Kimani was very professional , came and assembled my living room set and also replaced my bathroom faucet. Highly recommend"

"Justin did a great job installing several outside outlets and wiring/ installing a new ceiling fan. He is professional and friendly and we would definitely hire him again."

"Job was completed satisfactorily in a timely manner with short delay due to weather and suppliers. Workers were professional and cleaned up after work was completed. Job was well done."

"Mr. Williams was very professional and explained everything that needed to be done and gave me different pricing options to allow me to choose the best offer to suit my needs. He arrived on time for the rough-in and worked with the contractor doing the flooring and walls to be sure everything would go smoothly. When it was time for the finishing touches, he called before he was expected to arrive to let me know he would be an hour later than expected due to an emergency plumbing call, which I appreciated the heads-up!!! He checked everything after he finished to be sure there were no leaks and he even checked on my water heater to be sure it was heating correctly and could handle the new bathroom. He didn't leave any messes behind him and made sure to leave his number in case I had any questions. I will definitely hire him again!!!!"

"They did an excellent job and I was kept informed of everything and all pricing was broke out and everyone was courteous. Will definitely hire again for my plumbing needs."