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"Professional and very knowable about the job"

"I knew the pump had to be pulled out of the ground. I knew the two or three things that could be the culprit. I just needed someone to do the job that wouldn’t take advantage of me financially, knew the ins and outs of what had to be done, and would do the task quickly, efficiently, completely, competently, and correctly. It’s not a lot to ask or expect from a professional tradesman. Bob Walter, the owner/operator of Pocono Mountain Plumbing told me when he’d be there and said he’d call when he was on the way. He did just that. I said I’d meet him there as I was running home from my office to let him in. When I pulled up he was already at work on the problem. He wasn’t sitting in his van waiting for me; he wasn’t mulling around or on the phone making other arrangements. He was already doing his job. His truck was already unloaded, his assistant was already setting up and gathering the tools they’d need, and the well was already partially disassembled... and I wasn’t even there yet. After a short introduction (as well as to his helper/nephew, Danny), I unlocked the house, and within five minutes the situation was diagnosed and repairs had begun. Bob didn’t stop explaining what he was doing throughout the entire process. Just from his description of what was happening and his actions as he performed them, he left no question as to his expertise, his thoroughness, what needed to be done, what was required and what was optional/recommended, how long it would take, and what it would cost. He pointed out what had been done incorrectly the last time it was “fixed,” and he remedied those things as he went along in his task. Not a moment was wasted (not the least of which was because it was 25 degrees outside). As a result of the way he works, what I envisioned as potentially a five to six hour job, was completed in under two hours: completely, correctly, and meticulously. Small things that others might have overlooked to cut corners were done (e.g. disinfecting the well, adding extra reinforcements of electrical tape at the joints connecting the pump and along the length of the pipe, etc.). As quickly as they showed up, they were gone - the job analyzed, quoted, performed, cleaned up, and paid for in less time than I thought it would take to just evaluate the situation. If there’s a higher accolade to be paid to a reliable and honest tradesman, I don’t know what it is other than to say that I have rarely had the pleasure of dealing with someone like Bob Walter. His demeanor, expertise, and sincerity are obvious. He is a true professional, and I wouldn’t hesitate to call him first and immediately with any plumbing or heating question."

"They came on time, when they said they they would. Looked over the 5 different jobs I needed done. Actually LISTENED to me!!! Gave me a fair price. Showed up to do the repairs, fixed everything, cleaned up and left , thanking ME for the work! A pleasure to work with. I found my new plumbing contractor!"

"Replaced my current system with a new system. The work was done quickly and thoroughly. Good customer service as well."

"They were very professional and kept it real about the issue. They showed me everything with the system that is causing this, which is the second time in 6 months but they explain to me how to maintain the system and to keep it from happening again. They will be the first I call for all my plumbing issues."

"Service was fast, thorough and professional."

"Mike was incredibly responsive and helpful when we asked him for a quote on our garage reno/conversion project. He was able to field all of our questions, meet us on site, and text us with examples when discussing appliances that would be included in the project. He is extremely professional and transparent, and we would highly recommend him to others, especially first-timers!"

"Eric is very knowledgeable of the work we hired him to do. He replied to text and phone messages in reasonable time. His work is very impressive and he was not messy. His son and staff were very polite and attentive. I am very pleased with their work and would recommend them."

"The plumber was professional and courteous, great quality work as well!"

"I moved into my house about two years ago and would get floods in my basement during every storm. I tried to fix it myself environmentally, but failed in my attempts. I then decided to finally fix the problem and get my basement waterproofed. Being relatively new to Delaware, I put in a request to get free estimates. I had a few companies come out to look at it and narrowed my choices down. I was down to Basement Waterproofing Specialists (BWS) and Basement Gurus. The difference was the representative from Basement Gurus had a more natural approach and took the time to ask numerous questions, as the other representatives asked little to no questions. The Basement Gurus representative suggested to fix internally AND externally, plus they even added a lateral system in my basement. No other company felt to even thought of a lateral systems or external drainage, or to even ask about it. I could not speak more highly of the representative and his team at Basement Gurus, they took the time to explain every step and the process before and during the installation to keep me involved with what was going on. The crew was extremely polite and respectful of my house, they were very efficient and they "did not play games" for lack of a better word. lol The very next day we had heavy rains, which I was excited to test out my waterproofing system! During and after it rained there was not even a single drop of water in my basement or laundry room. The representative even had his team remove and replace all of the studs that had become moldy and also put in new mold resistant drywall. Basement Gurus treated us as if we were family and for anyone looking to get waterproofing done in their house, call Basement Gurus, they truly stand themselves apart from the competition!"