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"Professional and very knowable about the job"

"I knew the pump had to be pulled out of the ground. I knew the two or three things that could be the culprit. I just needed someone to do the job that wouldn’t take advantage of me financially, knew the ins and outs of what had to be done, and would do the task quickly, efficiently, completely, competently, and correctly. It’s not a lot to ask or expect from a professional tradesman. Bob Walter, the owner/operator of Pocono Mountain Plumbing told me when he’d be there and said he’d call when he was on the way. He did just that. I said I’d meet him there as I was running home from my office to let him in. When I pulled up he was already at work on the problem. He wasn’t sitting in his van waiting for me; he wasn’t mulling around or on the phone making other arrangements. He was already doing his job. His truck was already unloaded, his assistant was already setting up and gathering the tools they’d need, and the well was already partially disassembled... and I wasn’t even there yet. After a short introduction (as well as to his helper/nephew, Danny), I unlocked the house, and within five minutes the situation was diagnosed and repairs had begun. Bob didn’t stop explaining what he was doing throughout the entire process. Just from his description of what was happening and his actions as he performed them, he left no question as to his expertise, his thoroughness, what needed to be done, what was required and what was optional/recommended, how long it would take, and what it would cost. He pointed out what had been done incorrectly the last time it was “fixed,” and he remedied those things as he went along in his task. Not a moment was wasted (not the least of which was because it was 25 degrees outside). As a result of the way he works, what I envisioned as potentially a five to six hour job, was completed in under two hours: completely, correctly, and meticulously. Small things that others might have overlooked to cut corners were done (e.g. disinfecting the well, adding extra reinforcements of electrical tape at the joints connecting the pump and along the length of the pipe, etc.). As quickly as they showed up, they were gone - the job analyzed, quoted, performed, cleaned up, and paid for in less time than I thought it would take to just evaluate the situation. If there’s a higher accolade to be paid to a reliable and honest tradesman, I don’t know what it is other than to say that I have rarely had the pleasure of dealing with someone like Bob Walter. His demeanor, expertise, and sincerity are obvious. He is a true professional, and I wouldn’t hesitate to call him first and immediately with any plumbing or heating question."

"They came on time, when they said they they would. Looked over the 5 different jobs I needed done. Actually LISTENED to me!!! Gave me a fair price. Showed up to do the repairs, fixed everything, cleaned up and left , thanking ME for the work! A pleasure to work with. I found my new plumbing contractor!"

"Three new tanks (pH, Iron, Softener) were replaced and a new drinking water system at the sink was installed. Great professional people to work with very communitive and honest. Answered all of my questions and provided fast feedback. No issues with system- works great."

"They were very professional and kept it real about the issue. They showed me everything with the system that is causing this, which is the second time in 6 months but they explain to me how to maintain the system and to keep it from happening again. They will be the first I call for all my plumbing issues."

"A guy I would hire again without question"

"Mike was incredibly responsive and helpful when we asked him for a quote on our garage reno/conversion project. He was able to field all of our questions, meet us on site, and text us with examples when discussing appliances that would be included in the project. He is extremely professional and transparent, and we would highly recommend him to others, especially first-timers!"

"Eric is very knowledgeable of the work we hired him to do. He replied to text and phone messages in reasonable time. His work is very impressive and he was not messy. His son and staff were very polite and attentive. I am very pleased with their work and would recommend them."

"The plumber was professional and courteous, great quality work as well!"

"I decided to work with this company because out of the 4 companies I asked, this one was the only one which told me something about my basement that the others didn't notice. Also they helped me financed the rest of the money and their work is warranty for life. I went down there to see the job after two storms and there's no water leakage or infiltration from the walls."