Get matched with top fridge, freezer or ice maker repair or service pros in Portola Valley, CA

"Excellent in all respects"

"Chris did a great job. Had a water heater in stock, so was able to complete the job the day he showed up for the estimate. Only 4 Stars, because he was 17% higher cost than competitor, but he was able to complete the job the same day."

"An appliance serviceman had difficulty with a connection problem and thought it might be the result of a faulty circuit breaker. He suggested that I get an electrician to come in to check it out. When electrician is mentioned, only one name comes to mind: Dave Nagel. I called him and he came out the next day. I've used him for various problems several times now. And he came through again, as usual. He checked the circuit breaker box and found nothing wrong. Then he asked where my GFI switches were. I showed him. He found that one to be okay. But he insisted that there had to be another one. He looked around and could not find one. Then he said, "Could you move that coffee maker?" I did and there it was. And that was the problem--it had tripped. But still he was not satisfied. He said that there was something wrong. One receptacle was not connected to the GFI that it should logically be connected to. He said that it would be a good idea to get a GFI for that one. I said okay and he went to get one. He returned with the part and quickly installed it. Just a tip for anyone who would like to use his services: Because he is so busy, it may take more than one phone call to contact him. Be persistent. It is worth it. I wouldn't use anyone else."

"Frank arrived on time the day after we called, promptly diagnosed the problem with our dryer, had the needed replacement part in his truck, and was done in less than 45 minutes. Can't do better than that--I'd use him again!!!"

"On a recommendation, I called Marcucci to recharge a wine cellar AC unit. When the service man came out, he quickly advised that the type of unit I have couldn't be open or recharged in a reasonable manner. OK, but that could have been determined at the phone call by asking me what kind of unit it was (an experienced service man would have known this). They charged $150 for the 15 min service call to tell me that. Not happy."

Otto's Appliance Service offers prompt, reliable and knowledgeable repair service to the Bay Area. Since 1957, our business has been providing efficient, fair and quality service, valuing customer satisfaction above all. We specialize in Bosch, Thermador, Insinkerator, Whirlpool, GE, Maytag, Kitchen Aid, Sears and Kenmore.

"excellent work"

"De Anza, please refund $180! I was charged for a service visit. The technician you sent was unprofessional, didn't communicate and was not able to fix the problem. De Anza refused to further diagnose the problem and wanted to charge. I believe a technician's job is to identify and fix the issue, not just collect a fee for a visit. Since no real service or diagnosis was performed, I am requesting a full refund of the $180 charge. I have since hired another company that professionally and quickly resolved the exact same issue for a fraction of the price De Anza quoted."

"Caccia ran into an unexpected underground obstacle while replacing our sewer lateral. They set up a temporary sewer line so we could use our home while they used additional labor and equipment to complete the project. Caccia honored the original quote amount with no upcharges for the extra work required. Caccia handles contingencies well. We have used them in the past and we will use them in the future."

Next Stage Design + Build (formerly CASE Design/Remodeling) is a design-build firm that specializes in kitchen, bath, and addition remodels.