Get matched with top garage door opener installers and replacers in Prescott Valley, AZ

"

The garage door was acting up for about 3 weeks. It would stop closing and would prop open again. Well the garage door finally broke. We could not see what the problem was. We attempted to open the garage door manually but could not seem to get that working either.  I was very distraught, we had appointments that we would not be able to keep and needed to reschedule  I immediately called Authentic Garage doors.  The office rep was very helpful and had someone come out to our home within the next 2 hours..

I have to tell you that I am pleased with this vendor, especially since there was no charge for the fix. They took full responsibility for not installing the spring to a stud in the wall.  They did not charge us anything. This is why we will use them again.

I do have to mention that the representative that was sent needs to go to customer service class.  When I opened the door, I was confronted by an order to move the cars out of the garage.  It took me a second to realize who he was. I then mentioned I could not get the garage door open. He said he already did it and walked away.  

He was at his truck cutting materials when my husband and I approached him.  I asked him if he knew why it broke and he told me to calm down.  I looked at my husband and walked inside.  My husband then asked him if anything else needed to be moved for him and he told him to get out of the garage because it was dangerous.  As my husband was going back inside, the representative said that he was not going to be able to fix it.  He was going to have to call the guy that came out before (1 year ago).

My husband went inside and said to give the rep some space - he seemed overwhelmed. There was a lot of loud bangs and bumps. When he knocked on our garage door, we came out. He was already walking away to his truck when he said it was fixed.  I asked if the other parts of the garage door opener looked o.k..  He didn't stop walking and said yes.  I asked what did we owe him. He said nothing.  Before he drove away, I asked why is there no charge?  He said because the job was not completed correctly last year.

As he drove down the street, I told my husband, we do not even have a slip to show the work that was done today.  I do not even know the individual's name so I can make sure to ask that we do not have him service our garage door in the future.  

I hope the company does something. This type of experience could result in bad publicity.

"

"Josh, the serviceman from A1 Garage Door, was on time, did a complete inspection of both garage doors, found the problem, serviced completely both doors and within a few hours . He explained everything he did, and reprogrammed our garage openers. We were very happy with this entire process."

"Did a great job at a very fair price. My old clunky garage door has never been so smooth and quiet."

"Trey with F&J’s was very knowledgeable and professional. He was also very prompt and I would recommend him and F&J’s to anyone needing garage door help. Will be calling them back when I inevitably need the entire door replaced."

"The door came in the wrong size at the first install, so had to wait a bit longer to get the correct size in, but it all turned out great and they threw in and outside keypad for the trouble. Love my new garage door..."

"Beyond our expectations. We were told automatic garage door couldn't be installed. Installer made it work. Door is quiet, works marvelously. All personnel we have been in contact with have been courteous, friendly, helpful. Appointments are on time, sometimes sooner. We are both elderly and this door is such a benefit for us. We are on fixed income and found costs to be very reasonable."

"Great service! Needed an emergency door replacement, and they came out and installed that same day! Great guy also, took extra time to answer my questions and explained everything to me in detail!"

"The service technician did a very efficient job of analyzing the problem and replacing the defective opener. He was very knowledgeable and friendly. I was very happy and satisfied with the service from Julian and Diamond Garage doors."

"This is the best garage door/opener company going around the Flagstaff AZ and surrounding area. I live in the woods and they came and repaired/serviced the double garage door and opener. Prompt service as they were here on time. Customer service at its best. Can't say enough about Frank and Jason. Highly recommend Canyon State Door Co. for sure............................"

"Prescott Garage Door called for an appointment the day I checked Adviser and Joel the owner came within a couple day and on time. We were given every option you could think of but for the price we decided to get a new door and opener being ours was 27 years old. The following Tuesday Joel was here bright and early and did the job himself and when finished spent time with us telling everything about our purchase. I will highly recommend Prescott Garage Door to everyone. Thank you Joel for a job well done!!"