Get matched with top in Prides-crossing, MA

"We've had a lot of renovation work done on our house over the last several years, and Superior Kitchens And Baths was the best company that we've worked with overall. Jane, Brandon, and their entire crew and subcontractors were all great to work with. They were very responsive, hard working, professional, stuck closely to their schedules, and did high quality work across the board. Additionally, Jane, Brandon, and Dustin are genuinely nice people that were great to get to know and interact with throughout the effort. From the start, Jane and Brandon came up with creative solutions to allow us to get everything we wanted in the renovation, and figured out potential pitfalls and workarounds before the work even started. They were great with helping us decide on overall designs and individual items throughout the work. They put together a thorough breakdown of costs for their proposal that they tracked throughout the effort, as well as a schedule that they stuck closely to. When unforeseen circumstances came up with folks getting sick and being unable to work, Brandon worked long days and weekends to keep caught up with their schedule. They seemed to treat the job like it was their own house. Overall, we'd highly recommend them, and would hire them again for any future work."

"We moved a faucet from our main kitchen downstairs to replace one that broke, and added a new faucet to the main kitchen for $425. I had been quoted an extra $500 for removing the garbage disposal, and decided not to do it. An extra guy came today who I hadnt met, and he said they could do it for $200 once they were there which I accepted, but it ended up being a ton of work, and probably should have cost the $500. In the end, they charged me the quoted amount which was very honorable. It was a bit awkward for me and my wife because the two of them obviously disagreed about the whole thing, but in the end they handled it well. I paid an extra $100 because of the mixup because clearly i got a great deal anyway. Would recommend to anyone, at least for basic kitchen plumbing work!"

"It was great. He came in, he's been there for 30 to 40 minutes and didn't made any mess. I would probably hire him again. It wasn't a crazy price."

"We had a great experience with Chris. We called him on a Saturday as we found a leaking kitchen drain pipe in our basement. He was able to get to us same day and fix the problem. Very fair rate for weekend work as well. We will definitely be using Chris for our future plumbing needs."

"Everything went great! Needed to find a local plumber in an emergency on a Saturday and Chris was able to be there within 30 minutes of talking to him. He observed the job and communicated what would need to be done and fixed/replaced everything that needed to be. He did tremendous work and I will definitely be calling on him again should I need something done in the future!!"

"It went WELL! These guys are huge helps! They arrive faster than promised, they charge what they promise. There are no surprise charges like with a dumpster! I am now using a BullBag in CT and one in RI. I, alone, can keep this company busy!!!! They are awesome to work with! I HIGHLY RECOMMEND THEM! One of their managers, Vicki, was so nice, pleasant and patient with me. I was frazzled with all of the damage my property received from the hurricane. She was great!"

"So Many Problems!! (though they tried hard to resolve them) Do NOT make the mistake we did and let them talk you out of pulling a permit. The work by this contractor should definitely be inspected. MA Design quoted a low price, used cheap (Home Depot grade) materials, and relied on workers with limited English skills. Plumbing and carpentry were problematic, seemingly due to inadequate training for some workers, spotty communication and quality control from supervisors, and some sloppy attention to detail. We should add that our foreman, John L, and the workmen were willing enough to fix problems after we discovered them, though we had to pay for time and materials when we found MA Design’s quality standards to be unacceptable. The end result of the bathroom remodeling seems OK and we hope that no more nasty surprises turn up in the future. The two supervisors are generally courteous and anxious to please, but poor communication with their workers and sometimes with us seemed to be typical for this contractor. Here are specific examples of our problems: PLUMBING 1. The plumber (apparently not licensed) installed the wrong shower controller in the wall, tiled over the wall, then tried to hide this mistake by sticking on the control handle taken from the shower controller we had specified. Of course, the controller did not work properly and we discovered what had happened by poking through the unused shower parts and calling the manufacturer. To correct this error, MA Design had to cut a hole in the plaster wall of our hallway. MA Design did repair the plaster but now we have an additional painting job because of their mistake. 2. We also discovered that their “plumber” tried to attach the tub spigot to flexible PEX tubing rather than to a solid copper pipe anchored to a stud in the wall. The spigot worked loose in just a few days. No qualified plumber would have made such a rookie mistake. Repairing this error also required the hole in our hallway wall. Clearly, no qualified supervisor inspected the plumbing before the tile went up in the shower enclosure. 3. Just 2 months after MA Design wrapped up the work, we found a serious water leak coming from the ceiling below the remodeled bathroom. This ruined the ceiling and of course ruined the paint job we had just completed in the room below the leak. To their credit, the supervisor quickly came out, cut a hole in the ceiling, and replaced a flawed PEX tubing fitting with a quick-apply fitting to stop the leak. MA Design then cut away large sections of water-damaged ceiling in two rooms, let things dry out for a few weeks, and applied mold-kill spray to address the mold that had formed. It seems that a fitting on the PEX tubing was not properly crimped. This reinforced our belief that the MA Design workers doing plumbing on our job were not well qualified and that MA Design did not choose to or did not know how to inspect work adequately. Several weeks later, MA Design eventually had the joint repaired by a licensed plumber and repaired the holes in the ceiling. 4. The shower enclosure tiling was done OK for the most part but we found holes in the grout around some tiles. We suspect that the grout job was substandard for another reason: the grout sealing the tub to the floor is cracking and flaking after only 2 months. CARPENTRY 5. We replaced the bathroom window with a safety glass window but MA Design replaced the prior window trim and window sill with lesser quality trim and no window sill whatsoever. This was a complete mismatch with the rest of the house. MA Design quoted use of “standard” trim. If MA Design’s estimate assumed replacing trim with something so obviously out of place with the rest of the house, this should have been clearly stated in the quote. We ended up paying to rip out their trim and replace with trim that matched the rest of the house. In fact, the lumberyard’s “standard” trim exactly matched the trim elsewhere in the house so we felt that MA Contracting’s use of “standard” to describe their materials was deceptive. 6. They also installed a new window in an adjacent room. They made the exterior windowsill out of a very knotty piece of pine, inviting future rot. Even worse, no drip edge was cut into the underside of the sill, which could lead to water wicking under the sill and getting into the exterior siding. No well qualified carpenter would have made a mistake like that. PAINTING 7. MA Design did very little painting for us, just some primer application after drywall installation. Still, the workman on our job made a rookie mistake. He applied primer to a repaired ceiling with a rough wall roller and then applied primer to the doorway trim with that same roller rather than with a brush or smooth roller. The result: the formerly smooth doorway trim now had a rough, thick layer of paint that looked and felt awful. It took us 2 hours of sanding to restore the doorway trim to a smooth surface. This experience reinforced our general impression that many, if not most, MA Design workmen are not properly skilled or trained for the work they are doing. COORDINATION & COMMUNICATION 8. We agreed at the outset which fixtures were to be bought by MA Design and which by us, but MA Design sometimes bought the wrong items, which resulted in confusion and delays. In many cases, we ended up buying the needed fixtures ourselves just to keep the project moving. 9. On at least 10 days, workers were expected but none showed up and MA Design did not call to inform us of this in advance."

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Jan 28, 2016: We wanted vanities for 2 bathrooms and base and upper cabinets for a kitchen expansion. We were hoping to take advantage of free design services from Kitchen Design Center of Framingham (KCOF).

The cabinets did not meet our expectations. Instead of getting bathroom vanities we received kitchen cabinets for the bathrooms, meaning the vanities were significantly deeper than normal bath vanities. We provided the cabinet designer with specs for our bath sinks but the designer neglected to check to see if the sink would fit into the cabinet that they designed. After the marble counter was already produced we found out that the sink wouldn't fit and the solution proposed by Kitchen Design Center of Framingham was to cut down the sides of the cabinet and drawer boxes significantly. This solution was unacceptable and would void our warranty. Instead we found a replacement sink which would fit the cabinet and replaced the marble counter. Kitchen Design Center of Framingham refused to take any responsibility for their design error. Reluctantly, Kitchen Design Center of Framingham agreed to split the cost of the replacement marble counter, but insisted that these sorts of design issues happen all the time - yikes! In reality, we paid $580 for "free" design services.

The kitchen cabinets installation was also disappointing. None of the cabinet doors and drawer fronts line up as they should. The installers insisted that the cabinets were installed in the best possible way and said that it isn't possible to align the doors and drawer fronts, blaming the situation on the Wood Mode cabinets. During the design process we weren't notified that this would be the case. In fact, we don't believe that Wood Mode would make cabinets which didn't allow alignment of doors and drawer fronts. In fact, the entire rest of our kitchen is Wood Mode cabinets which align very nicely.

March 16, 2016: Following our initial review, Dave Bartlett at KCOF contacted us to see what could be done to rectify the situation. He agreed to pay the remaining balance ($580) for the marble countertop that wasn't used due to the sink change. He also agreed to come to the house and look at the door and drawer alignment issues. During his visit, he identified 2 issues and arranged to have these issues addressed. As a result, the alignment on the drawer and cabinet doors is improved.

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"Flash Painters did a great job. They were professional and left the room spotless."

"The plumber surmised that the clog was at the T junction with the vertical pipe in the wall and was unsuccessful at getting his snake to go downward after entering from the bottom of the trap. He failed also with an air hose. As he left, he offered to replace the T junction with a Y junction for $285. I subsequently called out another Angie's List plumber, so attacked the problem successfully by removing the trap and snaking downward about 15 ft to the clog. He replace the trap with one that is removal, allowing a snake easier access. This cost $300. I'm still unsure whether replacing the T junction with a Y junction would have solved the problem."