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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"He did an excellent job. He explained where there was problems with existing structure. He showed up on time each day and worked at the job all day. He is very honest and trustworthy. I will be hiring him for future projects!"

"They did a good job. She had to submit like a photo but my daughter had them work on the central are of the loft. The deal was for one room. She got a lot of good ideal from her and it was worth it for her. They were professional and I did not hear anything negative."

"Found Rock-A-Fellas on Angies List and I'm glad I did.  Bob examined thoroughly and patiently explained the construction flaws in the carport built in the rear of my home by another contractor back in 2009.  Because the original contactor did not follow standard building codes and use proper construction techniques and materials, I was cited by the City of Philadelphia.  Bob spoke to the Licenses and Inspections Inspector and tried very hard to figure a way to save the carport.  Unfortunately, due to the poor prior construction, demolition was the only option left to me. 

Bob and his three man crew arrived 30 minutes early and for the next three and a half hours methodically and carefully removed the carport, which included a roof and sides.   I was very impressed with their attention to detail such as avoiding damaging the power and cable lines, reassembling the downspout, tying back the power lines after the demolition was over/ 

After the demolition was over, you couldn't tell there was ever a structure.  

I hired Rock-A-Fellas to  remodel/reconstruct my nephew's bedroom, which had termite and moisture damage.  I'm also considering having Bob and his crew do a complete remodel of my kitchen, basement, and a new carport. 

This was my best experience with a contractor.  I give Rock-A-Fellas an A+++++ rating.
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"It is a waste of money. The great majority of people are not going to find any value out of the service. If you need design consultation, you need a full service consultation. If you already have knowledge and experience, and you just need to get a few ideas, then you don't need to pay for that. You can just get a magazine or a book since you already have the knowledge of basic designs in your head or a little bit of experience. To have someone call you and give you information over the phone, you are not getting the personal service that you need. You may as well take the money $49 and apply it to something else like getting someone else to come out and give you the service that you need. Because, you are not getting much, you are not getting anything at all. They are going to have you do the work. After talking to them and I was talking to other home designers, I found out that that was a waste of time and waste of money. I gave them a C because they didn't fail at what they do but they don't offer any value for what they do. There's not much value to it. The cost was fair. They didn't do a terrible job and the cost isn't terrible, it was only $49. It just has a very low value. For responsiveness I gave them a B because they will answer your phone and answer your emails."

"They were prompt, professional, and thorough."

"I was extremely happy with how my bathroom turned out. It was exactly how i wanted but even better. Thank you so much Kish !"

"We are very happy with the work done. They were on the job by 7:00 am everyday. Shrubbery and landscaping were covered and all shingles torn off went into a truck. They cleaned up the area after every workday. We were told in advance of work that when temperatures on the roof got to hot they would stop work so as not to damage any of new shingles they were putting on. The workers were very polite and friendly and seemed to enjoy working with each other. When Randy Morrison had to leave the job to pick up materials he always informed us where he was going and why, as a matter of fact he kept us informed on every aspect of the job from beginning to end. He also put a roof on my mothers house in the spring and it looked so good We actually picked the same exact shingle. We can honestly say the roof looks great and would hire Morrison again. You can’t beat a contractor who does what he says he is going to do and do it with honesty and professionalism."

"Gino was excellent to work with. Unlike other construction companies we had called for estimates, Gino returned my calls quickly and always arrived at our home when he said that he would. He answered all of our questions. He went above and beyond by completing some tasks that he did not charge us for. He continually kept us informed regarding the status of the work on our home and updated us as to additional things that needed to be done (i.e., the roof was old and we ended up having to replace most of the plywood).
Additionally, the job was completed in 2 days, which was faster than the one week estimate that he had originally given!
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"Excellent it's been 1 entire year with no issues the unit heats and cools my home very well just as promised"