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"They knew what they were doing, did what they said they would do. Very courteous. Neat, clean, cleaned up. "

"Went well"

"Benedict was able to schedule me quickly for remediation. He put my mind at ease. They worked quickly and the space was spotless when they were done. He explained every step and the system in place has really done the job. He has been a pleasure to work with."

"They were pretty good . Good workmanship, and punctual."

"Though my experiences with my Project Manager Chris were all pleasant, I cannot say the same for the contractors themselves who came to work on my home. It was an abysmal experience. After major water pipe damage, I needed immediate emergency demolition followed by restoration. While I continue to be grateful that my situation was considered priority and they began their work in a relatively timely manner, I couldn't allow that to make up for the behavior of the gentlemen at work. The lack of attention to detail and care led to many mistakes, some of which were never truly fixed, some I'm glad I caught before they could allow them to stay that way, such as when they purposelessly unplugged my refrigerator to work behind it, pushed it back in place, and never plugged it back in (it never needed unplugged in the first place). Other problems include: - Taking numerous smoke breaks, up to three an hour, and leaving butts in my yard (we have no smokers in the house). - Using my bathrooms too excessively, leaving a smell and a mess. I understand needing the restroom, but their direct boss would sometimes just show up to use my bathroom and leave, and at any given point at least one of them would be in there. - Doing things incorrectly. They were asked to repaint entire walls, as one would do when restoring them so that it may match, however they only painted over the original problematic areas and called it a day. As well as using the wrong color of paint altogether for one of my rooms and pretending as if they didn't notice until I pointed it out. They added new wall tiles to my bathroom, failed to explain that they weren't made to withstand high humidity, and they've since begun peeling off. Pantry doors were hung unlevel and I couldn't believe I had to explain that they weren't on correctly. I also had a restored carpet that now has holes in the padding underneath that you can feel when you walk over it, they attempted three times to fix it, and every time failed. It remains unfixed because my frustrations grew too large to continue asking. When I first mentioned the carpet problem to one of the contractors, I was met with a shrug and the response of, "We can only do what's on the invoice." You mean the invoice that charges me for you to fix my rug? Huh?? - Leaving my back door hung open and tracking dirt in, as well as wasps and flies, good thing I caught this one before it got worse, otherwise they would've continued. Every surface that could be touched, was touched with dirty hands, and every day I had to clean dirt and dried plaster off of random areas of my house after they left. -Using my things. I had to request they not use my personal garbage for their empty Monster Energy cans, Twinkie wrappers, and random debris. A restoration company should be equipped with trash bags one would imagine. They also freely used my personal dustpan and broom which I'm shocked they didn't have one of, as well as using a pack of baby wipes without asking and leaving them open as well as covered in plaster. I also discovered my upstairs bathroom covered in trash after one of them spilled the bathroom can and never picked up what fell out. I was shocked at how badly these grown men behaved. I'm no saint, but common decency and curtesy should be a major priority when you're in someone else's home, regardless of what you're doing. I felt genuinely disrespected by the employees of this company. When I'm listening to the sounds of someone hawking a loogie into my bathroom sink and flushing without washing their hands and touching everything I own afterwards, something is inherently wrong with who you've hired. Again I must stress, Chris was great and the timeframe to get things started was very agreeable. It's the process itself that dragged due to all the above reasons. After doing a final review with Chris, I was compensated for a lot of the invoice charges that were either irrelevant or just plain done incorrectly, though am still awaiting the check after three weeks. I'm just glad it's over. Be weary of who you let in your home."