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"job is on going"

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"Sergio did a great job building my deck and laying patio pavers down. The crew was hardworking and fast and kept the worksite tidy. Highly recommend"

"The deck built off my back porch is amazing. On time cost effective just all around happy."

"Quality Home Improvement was hired to replace my old deck. And the new deck looks amazing. The foreman and the contractor were excellent. They love what they do and were very attention to detail in the process. Lisa is very easy to communicate with. I'm also very happy with their work ethic. I would hire them again for future projects."

"All went Good"

"Service and quality of work was excellent. We were well informed every step of the way."

"Raphael and his team were great. They built a Hog wire fence and had it up within 1.5 days. Great quality and workmanship. I will definitely reach out to them again for other outdoor projects."

"Modernized Exteriors seem to have built a decent deck for a decent price but in a somewhat sloppy and dishonest way. First, they left hundreds of pieces of debris including over 100 nails, screws, and other fasteners, and hundreds of pieces of the old deck lying around, including some pieces over six feet long, many with embedded nails sticking out. For months, nearly every time my daughters went out to play they came back with a handful of nails and screws. Second, the old deck had a notch through which the gutter downspout passed to reach the drain in the ground. Instead of cutting a notch for the downspout, they just tossed it behind a bush allowing the gutter to empty directly onto the deck. They promised a 12-month warranty, saying they'd come out to correct any defects. When I mentioned the disconnected gutter they initially said they'd fix it, but then ignored my follow-up messages when I asked them to actually do it. So they may not honor their promises."

"Well, here is a contractor story you don’t always hear. My bathroom was remodeled late last year. Unfortunately, my tub started leaking into my neighbors condo. I texted Tony and heard back in 15 minutes. A crew was by the next day and it was fixed without questions and at no cost to me. This company has integrity, pride and excellent customer service. You will not be disappointed!!!!"