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" I am paid more than 80k to redo my pool house located in Mclean, VA. The pool never worked. Always green. Every time you call, they will send one cleaning crew for 180$, but the answer from them was that the pool will be better after a few days. After a few days, the pool is green, and you call again, and they will say our pool needs multiple cleanings, and they will do various cleanings and send various invoices. When cleaning, they say the pool will improve in a few days. After a few days, if you call to ask why the pool is green, they will say it's one more service. This pool was reconstructed, and the same company did the plumbing and machines. Please be careful when hiring this company complete rip-off. After ripping off, they will say customers do not know anything about the pool. This is the value they will give to the customer who paid around 80k "

"I just had my pool resurfaced by Millennium Pools with Pebblestone. Yan Larenas ((Project Manager) and Elmer Lopez (Superintendent) have been outstanding. They are both very nice, patient (especially since I?m a worrywart), knowledgeable, communicative, organized, and conscientious. At least one of them was here each day of the project to ensure that I was pleased and to personally take care of any items that may have been overlooked by the crews. They are rare individuals who care about their customers and have pride in the work done. I was informed every step of the way and there were no surprises. I have a gorgeous pool now and it went so smoothly, without stress due to Yan and Elmer. I can?t overemphasize how impressed I am with them and how happy I am with my new pool. Thank you so so so much! Norbert Juelich"

"Efficiency"

"The owner is on the job and makes sure that his team is following the correct process."

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."

"The work is good, but was a little excessive."

"Great to work with, reasonably priced and performed high quality work. Will hire again for other projects."

"If I could give this company a 6 out of 5 stars I would! They did a fantastic job overhauling my mother's deck, back patio, fencing, and front portico. All of the work was absolutely essential for safety and structural reasons, and I'm so glad I chose OSSA to do the work. My mother has Alzheimer's, which presented additional issues, but the entire crew was incredibly kind, respectful, and understanding of the unique challenges they faced. They were responsive and kept me aware of everything regarding the job along the way. My mother is so pleased, and I have the peace of mind that all of her outdoor space is safe, beautiful, and accessible. I will be hiring OSSA to do some work in my own home, as I look to make necessary improvements in the future. I've told everyone I know how how wonderful they are. 6 out of 5 stars!"

"DO NOT use this company. I went through Lowes to have a composite deck built. Working with them was an absolute nightmare. It took them 3 months to even START the job. I discovered the reason for the delay is because when they filed the permit (which took them 6 weeks to do), the contractor's license was expired. It then took them another 5 weeks to update their license in order to get the permit. They ordered and installed a completely differently railing style than what was on the contract/design, then blamed me for the mistake. Rather than ordering a new product, they cut the existing one to make it work. I am now 9 months post project, and the railing has warped, the deck is sloped, and the overall quality is horrible. Worst of all, turns out they NEVER GOT IT INSPECTED! I learned that Lowes had to fire them due to MULTIPLE issues with the company. I am thankful I have Lowes to help rectify the issues, but if i didn't, I would be pursuing legal action against them!"