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"Very customer service oriented, very knowledgeable, went beyond and above compared to other plumbers he had spoken with."

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After a beyond horrible experience with one of the Airport endorsed (shared) Van Services about a year and a half ago, I did not want to go with them again (or ever again for that matter!) and looked for an alternative on Angie's List.

Michael answered my phone call and arranged the trip for the following day confirming it by text message right away after I had send him details like my name, address and pick up time in the same way.

He himself showed up 5 minutes ahead of time in a big, clean car (with excellent AC on a above 90 degree humid day!), gave us all the time we needed to get ready, helped with stowing and unloading the luggage and gave us a very smooth ride to the airport.

Michael has been very well mannered, friendly and helpful to us and we are extremely happy with his service. 

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"Service was great.  Repairmen were on time, communicated very well and gave me opinions of what to expect of my HVAC units in the future.  Could not have gone better.
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"I was out of water and they were able to restore my water in a very timely manner. Very friendly and professional. Would hire again if I need there service in the future"

"great service! Did not try to sell us what we did not need"

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Initial contact with the office to schedule and purchase the "deal"  (3 guys for 2 hours and a 16' truck) went smoothly and found the two employees who helped me on the two different calls I made to be polite and helpful. I got a confirmation call at the end of the week for my SUNDAY move date, which was good.  Our move was scheduled for a 12-2pm window. I was told I'd be called when the movers were on their way. At 1:45pm, fifteen minutes before the end of that window, I called the office to make sure everything was still happening. I was on hold  because "customer service was helping other customers" (or something like that) for several minutes and then it went to voice mail.  I called about every 30 minutes thereafter, hoping to get through to an actual person but realized that it was Sunday and clearly nobody was in the office. So, we just waited and hoped they would eventually show up. We had worked hard to pack and organize everything and needed it moved.  At 5:06pm I got a call from the driver saying they were on the road from the last job and would be there at 5:45pm, if that was still ok....nearly 4 hours after the END of my window. We needed to get it done, so told them to come! The 3 men were polite, efficient and did an excellent job. They weren't exactly apologetic nor did I receive an explanation for why I wasn't given a courtesy call to say they were running late. But, at that point, I just wanted to get the work done and I wanted it done in my 2 hour pre- paid time, without going over, so I didn't want to engage in a discussion about their lateness. I really have nothing but good things to say for the work they did, but I sure find it unprofessional not to give the customer a call by the end of the scheduled window to say  that they were going to be late.  I said in this review I'd use them again, but only if the work being done was on a business day, so that I could call the OPEN office to get help if there was a problem. The cost was very reasonable, the men were polite and efficient, so even with the lateness issue, I'd probably use them again for a similar job. 
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"I dealt directly with Mr. Kurt Randall. What a class act. He and his call center/staff are just amazing people and understand the definition of GOOD customer service and complimented that with solid work. He expedited the whole process which helped reduce the stress from an already very stressful environment. Very professional, informative, and prices were fair but I didn't feel ripped of given the urgency and the excellent service and work delivered."

"Wonderful customer service and quality work. Brian came out and ran some tests, found out the unit needed to be replaced and had us a new unit ordered and installed the next day. We are very thankful for the quick turn around and recommend this company to anyone in our situation."

"Excellent professional service. Very knowledgeable and very clean work. The attention to detail and drive for perfection is exemplary."