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"The gentleman that work this business go above and beyond to make the best suggestions for they work required. This is the second time I have hired them. My sub pump went after and more rain was coming they came out with 2 hours to fix the problem. Extremely professional man. I will be er use any other plumbing business other than Pohlman. I highly recommend if you have a plumping issue."

"Overall they were great! Great pricing, responsive, and courteous."

"Best price, great customer service"

"Gavin Otto provide an excellent service and very customer focused."

"BELTWAY AIR COMFORT SERVICE is a terrible company. Horrible customer service. Incompetent technicians. They came to my home when my AC broke and 13 days later still no update. I called and texted repeatedly and got no response from the company. It's been two weeks in the sweltering heat we still have no AC. First they said they had to order a part, then I they found out they hadn't put the order in for the part. The dispatch was rude and claimed he didn't know who the owner was when I asked to speak to him. I found out these are the same ripoff artists that misdiagnosed my mom's HVAC resulting in her buying an entire new unit for over $10,000, and then the unit kept shutting off because the real problem was a regulator for the gas line. They're incompetent and unprofessional."

"We met with a few HVAC installers and Supreme Air quoted the lowest prices and gave us 3 options to choose from. No games, no pressure tactics, and no unexpected charges. They were very prompt, professional, and did a great job."

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"poor customer service. service manager insulted me, called me derogatory names while defaming my character. when all I was looking for was for someone to right a wrong. I was actually looking forward to them coming to look at my furnace and was hoping to find a trusted company but was given the complete opposite of what I expected. first no one called me with an update, I had to call, then no one showed by 5pm after I waited patiently all day during their 8-5 window. finally at 5:10 i reached out again only to be met with an after hours line that couldn't help me at all. once I spoke to SM, he insulted me, called me derogatory names and defamed my character all because I was understandably upset for being "brushed off" by everyone I had come into contact the entire day and given excuse after excuse with no solution that was going to benefit me. Customer service and professionalism are lacking 100%"

"Horrible company, horrible service, still waiting after 14 days for an update. Claimed they ordered part, then found out they didn’t order the part, then they schedule an appointment and didn’t show up. Dispatch was rude and they didn’t return calls and messages. Same company misdiagnosed my mom’s HVAC system and she ended up getting it replaced only to find it still kept shutting off because it was a gas regulator that was the problem all along."