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"I went to their place of business, with pictures of the items to be done.  They gave me a quote and agreed to come out the next day.  He called and came early.  He completed the work (which has held.), but he said it took longer than anticipated and charged us an additional $20.  Two of the unions were behind a tub fixture.  After he left we noticed that he had twisted the fixture and one handle stuck out farther than the other and the tub and shower faucets were slightly crooked.  Now apparently with newer fixtures you can screw the cover at the wall on tightly and it will adjust for the problem, but this was an older fixture and those covers are loose.  We called him back and asked him to fix the problem.  He did tell us to screw it on tightly, but we informed him that was not possible with this fixture.  Then he said he couldn't verify that the fixture wasn't that way when he started so he would not fix it.  I had looked at his reviews on YELP before calling him and gave him benefit of the doubt when he said he would have resolved other customers concerns had he known, but now that seems unlikely. 
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"The repair went great. Having done plumbing I could see the work performed was totally correct. Thanks"

"Choice Home Warranty presents their company as the best home warranty. The sales pitch I received on the phone multiple times and in my countless e-mails that they sent. The information stated that repairs are done at times on the same day. I did purchase the warranty in June 2023. I called for my first service on July 21st. When my washer was draining the water my kitchen sink filled up with the water the washer was draining. I was then told that the job is sent out and we wait 24-48 hours for the response with an appointment. So I waited and followed up with a call to Choice. I was told no one had accepted the job. I received a phone call from Falcon Plumbing asking if I still needed service? I said yes!! The service was scheduled on July 26th. That is 5 days after my request for service. Not the same day not right away 5 days later. The young man that came out was very efficient . He cleared the pipe and asked me to run the washer to see that the water did not back up into the sink again. Problem solved. I did pay the required $75.00 for the service. I am very disappointed that Choice sounded like it was better than other home warranty co. I realize that Choice was not concerned with getting my repair right away. I have had a home warranty on my home since I purchased it 5 years ago. I think they are just like protection plans you purchase on a home appliance. Everyone will explain how you need this so much when they are trying to sell it to you. Hoping you never need to use it...Bad first experience."

"Takes a while to get ahold of them to get in system. I found them to be fair in determining whether to make a repair or replace. Very fair and reasonable, They are clear on what is and isn’t covered."

"I met with the representative three times to discuss the project and costs before choosing this company.. began work on schedule kept a clean work area and completed my project a day ahead of the projected date. I was most impressed with the willingness to keep job on budget"

"I couldn't be happier with the services this company performed. The workers were prompt, courteous and cleaned up everything before they left. They kept me informed of their progress throughout the time at my house. I will definitely be calling this company back for future projects and refer them to family and friends."

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