Get matched with top brick and stone flatwork repair pros in Rockville, MN

"Landscaping - Paver Patio, Plants, Mulch, Walking Path"

"Pros: Decent work (some good, some bad) Cons: Poor communication, doesn't fix issues (per contract), a number of poor installations, lack of customer service, etc, etc Hired to install front patio, retaining wall, landscaping. I should have known based on the first meeting after signing contract that we would be a second thought (despite spending +$100k)...initial meeting to pick bricks and stone, the lady was confused with who we were as she shuffled through her many layouts for other customers ("sorry, we just have so many"). Was told initially work would start once ground was ready - started a month later due to them having to 'take care of previous year work'. That's fine, just tell us during the winter so we can plan our interior house remodel accordingly. Just got a note one day out of the blue saying that work will start that day despite numerous calls prior trying to get a start date with limited feedback. After working for a few weeks, just stopped showing up for a few weeks. Because they had torn up the front door entrance, it was kind of a big deal to us. Only after a number of emails did we get a note explaining that they were waiting on a permit for the retaining wall. In the meantime, they would not have a crew work on our entrance until they could work on the retaining wall at the same time so as to 'maximize crew efficiency'. Thanks, I'm glad someone else is getting their work done while we (and now our interior contractors, because you started late) have to go in a different entrance because you couldn't get your permitting done correctly. When work finally was resumed, there were issues that became evident. They ripped through a big root on the main locust tree in our yard (how do you miss that?), threatening its survival. They installed a bench against one of our walls without our approval, despite it not being in the plans! We go away a couple days and come back to an unplanned bench. Only because it worked for the space did we accept, but what if we didn't?? There must have been a drop dead date for the job, because all of a sudden one day there were a whole group of workers on the site trying to get it done in a day. When cramming it all in a day, the quality was lost. Hopefully you can tell from the pictures where the patio seems to not be graded right, so water just sits on the patio; downspouts they installed were installed improperly and fall off all the time (and leaves get caught in all the time - what kind of dumb design are the drains?); electrical wires aren't buried correctly and are sitting above the ground us to trip on or animals to chew on; electrical tape on downspouts, etc. Communication was horrible. Only time they would be proactive in reaching out was the day after they issued their invoice asking for payment (sometimes before the work was even completed). We paid promptly each payment, but you wouldn't think so with the emails/calls we received (we won't pay final payment until job is done!). Received zero updates/feedback on a daily or weekly basis from the site foreman, so no idea where the project stood more than what we could see. I believe there was a language barrier. Once job was finished, took them until following year to fix steps that were installed poorly and broke - I'm guessing only due to our constant request for status. They put a 1 year warranty on plants, but when a few of the plants died and requested replacements, they never returned communication despite multiple attempts. Way to do the right thing...they got their money, why would they want to uphold their contractual responsibilities. Leaving overall C grade because a good portion of the work was done well - the retaining wall, facing on the wall, back patio. Left such a poor taste in our mouth with the terrible customer service (communication, follow-through) that it offset any goodness associated with the work. We got the impression that unless you are a super big project (more than the +$100k we spent) that you will be put at the end of the queue (if at all). Would not recommend."

"I'm long overdue to write this review, but we hired King Scapes last summer to complete an extensive project to replace a rotten timber retaining wall, replace it with stone, and build a new stone patio with fire pit in our back yard. Even before that, we had met with Don to discuss our broader vision for our yard and he created a three-phase plan (this was phase two) that we could complete as it made logistic and financial sense for us. We were extremely impressed with the professionalism and the quality of work that was completed. They always kept us up to date on what was happening and asked us whenever a decision needed to be made. This ensured we were happy with the finished product. The project was burdened by lousy weather, and they never complained nor did they cut corners to get the job done faster. The work wasn't cheap but that's the nature of the project we embarked upon. We just wanted it done right. I would highly recommend King Scapes."

"Artistic Landscapes Inc. was one of many companies we talked to and received quotes from about installing a boulder retaining wall in our backyard to replace aging railroad ties and decking. The backyard is sloped with very limited access to move materials and equipment, therefore many of the companies we spoke with responded with either limited options for landscape ideas or unaffordable prices. Chris came out, listened to our ideas, gave us some of his and told us exactly what we could expect; he quickly put a bid together and we were elated it fell within our budget.  <br /> <br /> <br /> <br />He and his crew not only worked around the limited access issues, but challenging weather including rain and wet conditions/clay soils. In addition to an approximate 60 foot long boulder retaining wall, they installed 33 paver stones for a pathway, steps as a feature area, additional large boulders for aesthetic enhancements and graded the area to address critical storm water runoff needs. The placement of each stone/boulder was clearly thought through, resulting in a unique and attractive wall versus many of the standard "one on top of the other" looks. <br /> <br /> <br /> <br />Toward the end there were a few minor tweaks we requested to which Chris and his crew were more than happy to accommodate until they knew we were completely satisfied. Clean up was fabulous too; our front yard damaged by major equipment during the process (which we knew was necessary) was fully restored as promised! <br /> <br /> <br /> <br />Chris was good to communicate with and very trustworthy in terms of what he committed to delivering. I would recommend Artistic Landscapes to anyone seeking quality work at a fair price, and by someone who knows what works and what doesn't. We absolutely love our new backyard...thanks Chris and Artistic Landscapes! <br />"

"This business did a great job on our yard. "

"We started with just a big lawn and an old rickety deck in our backyard and nothing else, and planned on a massive project with an equally massive total budget of about $200,000 to put in a new in-ground swimming pool, new deck, new concrete patio with outdoor kitchen, vinyl gazebo, planting beds, trees, fence, and revised drainage scheme for our fairly flat lot with clay soil and poor drainage, plus a small home addition to our house as well. Sculptured Earth was to be our landscape contractor and project manager to coordinate all the various other contractors. Josh (the owner of the company) promptly met with us at our appointment time at our home and reviewed our "needs and wants" for our project. He met with us again a week later with 3 rough drawings/concepts for our yard, and after taking our suggestions and noting our likes and dislikes about each, he came back for a third meeting with a "semi-final" plan with an initial itemized contract showing the price. Up to this point, Josh REQUIRED NO MONEY UP FRONT and NO CONTRACT for all that design work (which must have been several hours worth of work), and only when we decided that this "semi-final" plan was what we wanted, did he ask for a deposit and a signed contract. (Ultimately this was one of the reasons we hired Josh, including his impeccable references. We had interviewed 2 other contractors, one who never called us back after the first meeting, and another who wanted a $1000 retainer to just start the design process). He also discussed various scenarios for staging the project in parts so that we could opt to only do portions at a time, in case our budget required it, but fortunately we were in a position to do the entire project at once. He did allow us to modify some items as the project was in progress when we changed our minds about certain details, or wanted to add components along the way. No "hidden fees" or "change order fees" were ever added on, just the cost of the work and materials. We added and subtracted a few things along the 4 months (Apr-July) that it took to complete everything, which did increase the projected completion time somewhat, but we also had a few delays due to the usual weather issues, and also a 10-day delay that was entirely due to an electrical subcontractor (who was hired through the pool contractor) who couldn't keep to his promised schedule dates. This was not Josh's fault. He was always responsive whenever we had concerns. He always returned my phone calls within a day. Josh's business philosophy is that until his customer is satisfied, he will not be either. His crew was always polite and on time each day. A project of this scope can be expected to have glitches along the way, and ours was no exception. Whenever a problem arose, Josh was always receptive to our wishes when a solution was devised. An example: Josh's concrete subcontractor made a critical error in distorting the pool's autocover housing, such that the cover couldn't be installed. The concrete guy wanted to do a "shortcut" fix which was not something that we would have been satisfied with. I emphasized this point to Josh, and he made the concrete guy do it the way we wanted it, which was going to involve removing and re-pouring 3 times more concrete than the concrete subcontractor wanted to, but would result in a much more structurely sound patio. To be honest, Josh and his crew didn't catch all the problems that arose. Not because they ignored them, but because a project of this size is difficult to keep a handle on for anyone. So I did act as my own "general contractor" to keep tabs on things. I caught the electrical contractor accidentally kinking one of the gas lines to the pool heater. This is not something I would necessarily expect Josh's crew to see. I had to make the calls to the gas subcontractor to make sure this was repaired before the gas line was buried. There was another error that Josh missed which I was able to catch when I noticed that it didn't appear that the deck stairs would reach the concrete patio as intended based on where the forms were relative to the partially-completed deck stair landing. Apparently Josh's error was in assuming the deck plans were completely accurate from the deck contractor, but there was a slight variance in the actual deck stairs once built. It probably would've been better if Josh had verified with the decking contractor where the stairs would end at the bottom instead of assuming things by the plans. But again, I know that Josh would've fixed it if it hadn't been caught by me and the concrete was poured incorrectly. I just helped to circumvent a mistake before it happened. Another potential error happened at the beginning where Josh's crew starting building the stone steps to our shed area, but had to re-do it 3 times because they kept making them stick out into our yard a little too far for our liking. But Josh was more than happy to make the necessary changes (with no additional cost to us) until we were happy with the result. A final glitch happened when Josh was spraying a muriatic acid solution around our newly installed outdoor stainless steel refridgerator, grill, cabinet doors, etc. The refridgerator door was etched by the solution, and I pointed it out to Josh. He reimbursed me for the $200 it would cost to get a new door for the refridgerator. One time, his crew was digging the drainage trench for the French drain, and they damaged the gas line also. Josh notified me immediately and arranged to have the gas subcontractor out to the house ASAP, and he covered that cost without question. I don't want to paint a negative picture about Josh and Sculptured Earth by mentioning these errors. Quite the contrary, because a big project like this has a good probability that mistakes can and will happen even with our painstakingly detailed planning, the homeowner wants the contractor(s) involved to take ownership of the errors and make things right to the satisfaction of the homeowner. What you don't want is a contractor who makes excuses and tries to avoid fixing the problem, or tries to get away with a "shortcut." Worse yet, you don't want a contractor who will try to hide the mistake from the homeowner. I wanted to highlight that Josh is the type of contractor who will do whatever is necessary to fix any glitches along the way. He runs his business with the utmost integrity, his crew works extremely hard to make sure the homeowner is satisfied, and in the end they do fabulous work! If I had to do it all over again, I would definitely hire Josh again. In fact, when we get around to doing our front and side yards, I'll be calling Josh and Sculptured Earth to do the job."