Get matched with top tankless water heater repair pros in Rocky Mount, NC

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"I had heard good things about Alpine and decided to give them a try.  I called right before lunch and asked if they could send someone out to get my air conditioning working.  Alpine was willing to accommodate my schedule on a work day and showed up on time.  Met with Ricky and explained the situation.  Prior to coming inside, he put on some little booties so as not to bring in any unwanted dirt or dust.  He evaluated the situation and explained that the drain line was stopped up and that the aux drain pan had water in it which shutdown the system.  Ricky cleared the line and removed the water from the pan so that the float switch would reset.  Shortly thereafter, the AC was running again and starting to cool off the house.  

From the initial phone call to the dispatcher to the service to the cost, and emailed receipt, I was completely satisfied.  I would highly recommend Alpine HVAC Services to my friends and others.

Hofler W."

"Tim did a great job with the replacement of our water heater. Even though it was the day after Thanksgiving he moved some of his other appointments around to come to our home that afternoon. Tim and his assistant were careful to put on shoe covers in the house and to observe COVID 19 precautions. The job required more complicated plumbing since we have a desuperheater loop from our geothermal heat pump that connects to the water heater; the additional charge for this work was minimal. Tim was here until after 5:00 that evening, with the result that we had hot water over the weekend."

We have the experience and dedication to get the job done right! Specializing in Heating and Air Conditioning services; We guarantee your satisfaction, and we won't leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click for your estimate today!

"The work performed on our plumbing service was excellent. He explained our issue and fixed the problem quickly.. Would definitely use again."

"The owner and co-worker came out yesterday for a quote and they were very honest and professional and being that they had really great reviews, I went with them. They came out today and had the work done in 3 hours (we had a hot water heater relocated from our laundry room to the garage) and fixed 2 outside faucets that haven’t worked in a long time. With that being said, when I say they were professional about everything, they were! There was no mess from them at all, they cleaned as they went which goes a long way in my book. I would definitely recommend this company to anyone that needs any sort of plumbing work done."

"They are replacing my water heater."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"Shortly after moving into our new house, I began hearing a knocking on the side of the house every morning.  After a few weeks and a bit of freaking out, we finally saw the culprit - a woodpecker had made himself a lovely condo in the trim of our chimney.  The hole was closer to the second floor of the house, but too far from a window for me to reach. 

I called a contractor who had been referred by our realtor, and after getting a very vague and non-committal "estimate" from him, checked with a second company.  The second company's estimate was very open ended (paint, paint matching and "any additional supplies" were extra and not estimated) and referenced "wood rot" when I specifically told him that it was woodpecker damage.  My third try was with Care and Repair. 

David called me right away, and was very patient with my concern over the welfare of the bird - he actually researched the best way to re-home a woodpecker!  The estimate I received was for $106 and included all supplies - even paint that matched my house. He was very detailed and thorough in explaining what he was going to do, and even had plans B through G ready should plan A not go the way he wanted.

The final bill was $135, and the price difference was thoroughly explained - once David was able to get more than a "birds eye" view of the hole, it became apparent that there were actually three holes.  He completely cleaned out all of the bird's "furnishings"  (feathers, twigs, grass, etc) and cleaned out the bits of the wood that had begun to deteriorate, then filled the whole thing with wood epoxy.  The next day, he came back and sanded, primed and painted over the repair.  You can stare at that space all day and never see that it was once the beginnings of a woodpecker apartment complex!

Care and Repair's bill for this work was comparable to the other two vague and open-ended estimates I received from the other two companies.  They are courteous - you know they're actually listening to you. They're fast and neat (in and out, with no mess left behind) and they're dependable.  If they say they'll be there - they're there.  I would definitely use these guys again - in fact, I have!"